Review of Global Home USA Home Warranty

large grey house
Global Home USA provides home warranty plans, but is it the provider for you? Read our review for all the details on this company. | Photo Credit: Adobe Stock, © Ursula Page

Homeowners have a lot to be excited about — your home affords you a lot of fun times, great memories with family and friends, and the opportunity to express yourself through comfort and design.

There’s only one hitch in all the fun. The cost of owning a home can be overwhelming, especially when you take into account the breakdown of major systems and appliances that always seem to happen at the worst time.

These types of breakdowns aren’t covered by your insurance policy, but they can be covered by a home warranty. These exist to cover the cost of repair and replacement for major systems and appliances for homeowners looking for peace of mind. 

In This Article: 

Today’s Homeowner works with an independent reviews team to create evidence-based research that helps our readers make informed decisions. The reviews are always independent. For transparency, we may be compensated if you purchase through a link.

Here at Today’s Homeowner, we’re reviewing Global Home USA. We hold the research team to the highest standards, and have reviewed many providers based on criteria like customer reviews, plan diversity, pricing, availability, service agreement transparency and more. 

We’ve selected American Home Shield as the best home warranty provider in this Global Home Warranty Review.

To get a free quote, call 844-529-9298 or fill out this easy form.


Global Home USA Home Warranty Overview

Global Home USA has been in business since 2007 and is owned by Warranty Global Group Inc., based in Addison, Texas. The company offers services in all states except for Washington, Florida and California, according to a Global Home USA representative. 


Plans & Cost Breakdowns

Global Home USA has home warranty plans available for both buyers and sellers for single-family dwellings under 5,000 square feet.

There are three plans to choose from, the Gold Plan, Platinum Plan and Elite Plan. The pricing and cost of each of these plans are not transparent in the brochure or on the website. 

Here’s the breakdown of each plan and the respective service fees:

Systems and AppliancesGold Plan ($100 service fee)Platinum Plan ($75 service fee)Elite Plan ($60 service fee)
Central Air System
Central Heat System
Duct Work
Dishwasher
Garbage Disposal
Microwave
Oven, Range and Cooktop
Water Heaters
Sump Pump
Polybutylene Piping
Kitchen Refrigerator
Trash Compactor 
Humidifier/Dehumidifier 
Electronic Air Filters 
Shower Heads 
Faucets and Fixtures 
Door Bell 
Ceiling and Attic Fans 
Water Softener 
Sewer Ejector Pumps 
Geothermal HVAC 
Clearing of Line Stoppages 
Kitchen Refrigerator Ice Maker  
Hydro Jetting  
Smoke Detectors  

Optional Add-Ons

In addition to the items covered in the above plans, Global Home USA provides optional additions. Here’s what’s covered and their cost:

 Gold Plan ($100 service fee)Platinum Plan ($75 service fee)Elite Plan ($60 service fee)
Home Inspection Service Option$70$70
—> Non-detected Pre-existing conditions
—> Permits & Code Violations
—> Improper Installation
—> Removal Of Defective Equipment
—> Refrigerant Recapture and Disposal
Garage Door Openers$40$40
Central Vacuum$45$45
Clothes Washer/Dryer$80$80
Stand Alone Ice Maker$40$40$40
Additional Refrigerator/Freezer$50$50$50
Well Pump$85$85$85
Swimming Pool/Spa Equipment$165$165$165
Spa (Free Standing) Equipment$150$150$150
Salt Water Pool Equipment$340$340$340
Roof Leak Repair$60$60$60

In order to be covered, items must be:

  • Located within the confines of the home’s main foundation or attached garage (with the exception of the exterior well pump, air conditioner and pool/spa equipment, if selected)
  • Inoperative due to normal wear and tear
  • In good working order on the effective date of your contract 
  • Properly installed throughout the term of this contract for proper diagnosis

In some cases, your services and appliances are not eligible for coverage. You can find the details in the brochure and sample service agreement here.

Service Fees

For each trade service call, you’ll need to pay a service fee. Here’s the breakdown by plan:

  • Gold Plan: $100
  • Platinum Plan: $75
  • Elite Plan: $60, or the actual cost, whichever is less

You’ll have to pay this service fee if the service is performed, if you cancel while the technician is on the way to your house, or if you aren’t at home when they arrive. You’ll also need to pay your technician before the service is performed. 

Agreement Aggregates

Global Home Warranty is responsible for losses up to the maximum amount of coverage shown for all sums paid or payable in the aggregate over the agreement period’s entire term. In simpler terms, this means that the company puts a cap on how much they’ll pay out to you for your claims.

Here’s the breakdown:

  • Overall aggregate: $25,000
  • Central heating systems: $5,000
  • Central air systems: $5,000
  • Home listing period, combined central heating systems and central air systems: $1,500
  • Gold Plan Per item aggregate: $1,500
  • Platinum Plan Per item aggregate: $1,500
  • Elite Plan Per item aggregate: $2,500

Availability 

Global Home USA is available in all states except for Washington, Florida and California, according to a representative from the company. 

How to Get a Quote from Global Home USA

In order to receive a quote from Global Home USA, you will need to call 866-445-3604. There is no free quote option available through the website. However, Global Home USA is transparent in that it offers the contact information for the president, vice president and executive vice president of national sales of the company on the site. 

How to Make a Claim with Global Home USA 

You can submit a claim here, or call 866-237-4980. Global Home Warranty is available 24-7, except on Christmas Day.

Service will be performed during normal business hours within 48 hours after you’ve submitted your claim. 

If the needed repair is the loss of heating or cooling, loss of plumbing, substantial loss of electrical service or any other condition that renders a dwelling uninhabitable, it’s considered a temporary emergency condition. In this case, service will happen faster.

For your item to be covered, you have to notify Global Home USA prior to the repair or replacement of the item, or they are not liable for coverage.


Global Home USA Reviews

We took a look at Global Home Warranty reviews across a few sites and found it listed with the Better Business Bureau (BBB), where it is accredited with an A+ Rating. The company has accumulated an average of two-star customer reviews and 27 customer complaints.

“They cover almost nothing in each mechanical/electrical system. It’s misleading to have a home warranty where portions of systems (built-in ice dispenser in the fridge) are not covered because ‘the refrigerator can still operate without it.’ Not worth the money the contract is written on.” 

-Andy G, 1 Star, BBB

“…Less than one month after we provided all the documentation of the completed work, we received a check from Global Home USA for over $2,600, the full replacement cost minus $75 deductible for each claim. Global’s Customer Service reps were always polite and patient with me on every telephone call, and they were very efficient. When I emailed them the documents, I had a rep on the line and she could see them immediately. My experience was first class – excellent! Thank you, Global Home USA. You’ve changed my opinion about home warranties.” 

-Jerry E, 5 Star, BBB

Our Preferred Provider: American Home Shield

Our favorite option for a home warranty is American Home Shield

Here are some of the reasons why we chose this company:

  • Transparent pricing
  • In business since 1971
  • A combination of comprehensive and customizable plans
  • Customer service requests are responded to in 24 hours 98% of the time, according to the company
  • Optional add-on coverage 

American Home Shield covers 11 critical home systems and 10 essential appliances. From 2015-2020, American Home Shield paid out more than $2 billion in service requests. The company claims to have founded the home warranty industry and boasts a network of more than 15,000 licensed contractors and professionals throughout 49 states in the US.


Home Warranty Provider Comparison Table

Here’s how American Home Shield stacks up against Global Home Warranty:

 ✓ American Home ShieldGlobal Home Warranty
Sample Contract ProvidedYesYes
Number of Plans43
Average Lowest Cost$600Not Listed
Optional Add-OnsYesYes
# of States Covered49Not Listed
Excluded StatesAlaskaNot Listed
Waiting Period30 DaysNot Listed
Service Fee$75, $100 or $125$60, $75 or $100
In Business Since19712007
BBB AccreditedYesYes
# BBB Complaints10,97827
BBB RatingBA+