As a home warranty provider with more than 40 years of experience, 2-10 Home Buyers Warranty (2-10 HBW) is among the best home warranty companies in the industry. Known for its excellent kitchen appliance coverage and combination plans for home systems and appliances, both current homeowners and new homebuyers can benefit from 2-10 HBW’s warranty coverage.
Our 2-10 Home Buyers Warranty review will dive deep into the plans, costs and services offered by this warranty company. Read on to learn why this could be the right warranty provider for you.
Our Review of 2-10 Home Buyers Home Warranty
Total Score: 80.5 / 100 points
Due to its three plan options, affordability, and ease of claims process, 2-10 Home Buyers Warranty earned 80.5 out of 100 possible points in our ranking.
Plans and Coverage of 2-10 Home Buyers Home Warranty
Score: 17 / 24 points
What We Like
2-10 Home Buyers Warranty offers three plans and more than a dozen add-on items, such as roof and swimming pool coverage. The Simply Kitchen plan provides a warranty for your kitchen appliances, while the Complete Home and Pinnacle Home plans cover your home systems and appliances. The main difference between these two plans is the amount of coverage and, for Pinnacle, adding your washer and dryer.
What We Don’t Like
This warranty company does not offer a systems-only plan. So if you want all of your home systems covered, you must purchase a combination plan. Unlike other home warranty providers that include your washer and dryer in their appliance plans, the only way to cover these appliances with 2-10 HBW is to purchase the most expensive Pinnacle Home plan or add them on for an extra cost.
Affordability of 2-10 Home Buyers Home Warranty
Score: 19.5 / 22.5 points
What We Like
2-10 HBW offers one of the most affordable appliance plans and offers most of its add-ons at a competitive price. In addition to low monthly fees, 2-10 Home Buyers Warranty also has the option for inexpensive service call fees that start at just $65 per claim.
2-10 HBW has an exclusive “Even If” policy that refunds your service call fee if your warranty does not cover the broken part of your home system or appliance. This service fee guarantee also means that if the same component serviced under your warranty breaks again, you won’t be charged a new service fee.
What We Don’t Like
The national average monthly cost for a home warranty is $50 per month, and to purchase the most comprehensive plan from 2-10 HBW, you will need to go above that price. Even though this warranty company offers low fees for service calls, your monthly rate will increase if you opt for this lower fee.
Customer Experience of 2-10 Home Buyers Home Warranty
Score: 15.5 / 18.5 points
What We Like
2-10 Home Buyers Warranty has a reputation for easy claims and successful service. Customers have raved about the knowledge that 2-10 HBW representatives have, and many people have had positive experiences with this home warranty service.
What We Don’t Like
Some customers have complained about long wait times, poor communication about claims, and variable service. However, this pattern has been addressed by 2-10 HBW, and the company continues to improve its customer service and communication.
Company Reputation of 2-10 Home Buyers Home Warranty
Score: 14 / 17.5 points
What We Like
Based in Aurora, Colorado, 2-10 Home Buyers warranty has nearly 40 years of experience in the home warranty industry. 2-10 Home Buyers Warranty has a great B+ rating from the Better Business Bureau (BBB), which means it has a good reputation and positive reviews.
What We Don’t Like
Some companies that offer home warranty coverage have higher ratings on the BBB and have not faced as many customer complaints. Although every company has faced challenges due to supply chain issues, 2-10 HBW has admitted to being heavily impacted to the point where the company cannot keep up with service requests.
Claims Process of 2-10 Home Buyers Home Warranty
Score: 10.5 / 12.5 points
What We Like
Because of its 24/7 accessibility, quick response times and overall ease of processing claims, 2-10 HBW scores well in this category. To file a claim, you call or go online, and the staff at 2-10 HBW will do the rest. If you need emergency service, 2-10 HBW strives to send a technician to your home within 24 hours.
What We Don’t Like
Though 2-10 HBW has great availability, it is not the fastest in the home warranty industry. Some other top warranty providers can get a technician to your door within 24 hours, but 2-10 HBW can guarantee service within 48 hours during the week.
Availability of 2-10 Home Buyers Home Warranty
Score: 4 / 5 points
What We Like
2-10 Home Buyer’s Warranty is available in 24 states, more than 80% of U.S. states. Most homeowners can purchase and use a home warranty from this service provider.
What We Don’t Like
2-10 HBW isn’t available in eight states, so if you live in Alaska, Hawaii, Montana, New Hampshire, North Dakota, Oklahoma, South Dakota, or Wyoming, you will not be able to purchase a home warranty plan from 2-10 HBW.
2-10 Home Buyers Home Warranty Plans, Costs and Coverage Options
2-10 Home Buyers Home Warranty’s plans cover your major appliances and home systems. The cheapest plan starts at just $17 per month and offers great coverage for kitchen appliances, whereas the other two are home system and appliance plans.
With 2-10 HBW, you can choose your service fee. This $65, $85, or $100 service fee impacts the total cost of your monthly premium; the lower your service call fee, the higher your monthly premium.
| Plan | $65 Service Fee | $85 Service Fee | $100 Service Fee |
|---|---|---|---|
| Simply Kitchen | $26/month | $20/month | $17/month |
| Complete Home | $55/month | $49/month | $46/month |
| Pinnacle Home | $69/month | $63/month | $60/month |
Quote data gathered from a Burnsville, Minnesota, ZIP code in January 2023. Cost data for a one-year warranty may vary depending on your location.
Simply Kitchen: This plan covers all your essential kitchen appliances, including your refrigerator, built-in microwave, dishwasher, range, oven, and cooktop. As the most inexpensive warranty plan, the Simply Kitchen plan is perfect for homeowners with older appliances.
Complete Home: The Complete Home Plan covers the same kitchen appliances as Simply Kitchen but adds your HVAC, plumbing, and electrical systems. This plan also includes coverage for your plumbing valves.
Pinnacle Home: The Pinnacle Home plan offers maximum home coverage and includes everything in the Simply Kitchen and Complete Home plans. This plan also includes warranty coverage for your washing machine and clothes dryer. Unlike most home warranties, the Pinnacle Home plan also includes coverage for plumbing fixtures, exhaust fans, and appliance fixtures.
| Home System or Appliance | Simply Kitchen | Complete Home | Pinnacle Home |
|---|---|---|---|
| Heating and Cooling | |||
| Air conditioner | ✓ | ✓ | |
| Ductwork | ✓ | ✓ | |
| Heating unit | ✓ | ✓ | |
| Electrical Systems | |||
| Built-in exhaust, vent, and attic Fan | ✓ | ||
| Doorbell and chimes | ✓ | ✓ | |
| Interior electrical lines | ✓ | ✓ | |
| Main breaker and fuse panel box | ✓ | ✓ | |
| Thermostats | ✓ | ✓ | |
| Plumbing Systems & Accessories | |||
| Faucets and valves | ✓ | ✓ | |
| Interior plumbing lines | ✓ | ✓ | |
| Toilets | ✓ | ✓ | |
| Water heater | ✓ | ✓ | |
| Kitchen Appliances | |||
| Built-in microwave | ✓ | ✓ | ✓ |
| Dishwasher | ✓ | ✓ | ✓ |
| Garbage disposal | ✓ | ✓ | |
| Ovens | ✓ | ✓ | ✓ |
| Ranges/cooktops | ✓ | ✓ | ✓ |
| Refrigerator w/ice maker | ✓ | ✓ | ✓ |
| Laundry Appliances | |||
| Dryers | ✓ | ||
| Washers | ✓ |
What Optional Add-ons Does 2-10 Home Buyers Home Warranty Offer?
If you have more than one refrigerator or a freestanding freezer, you should purchase additional insurance to ensure that all appliances and systems in your home are covered. In addition to the extra appliances, 2-10 HBW has a dozen items you can add to your plan for an additional monthly fee.
2-10 HBW also offers extended coverage for pipe leaks, including pipes outside your home’s foundation. Most home warranties only cover pipes inside your home, so this optional coverage can be a good investment.
| Add-on | Cost Per Month |
|---|---|
| Additional refrigerator | $5/month |
| Additional spa | $15/month |
| Garage door opener | $3/month |
| Limited roof leak | $8/month |
| Pool equipment | $18/month |
| Pre-season HVAC tune-up | $3/month |
| Saltwater pool | $30/month |
| Septic system pump | $4/month |
| Stand-alone freezer | $4/month |
| Spa equipment | $18/month |
| Water softener | $8/month |
| Wine cooler | $4/month |
| Well pump | $6/month |
Quote data gathered from a Burnsville, Minnesota, ZIP code in January 2023. Cost data for a one-year warranty may vary depending on your location.
Does 2-10 Home Buyers Home Warranty Have Any Exclusions?
Because 2-10 HBW only covers appliance and system failures due to normal wear and tear, damage caused by misuse, human error, lack of maintenance, and natural disasters is not covered.
In addition, your warranty coverage under 2-10 HBW will not cover the following:
- Anything covered under the manufacturer’s warranty
- Appliances not located in the primary kitchen, excluding the washer and dryer
- Collapsed ductwork
- Commercial-grade or professional equipment
- Corrections of building, fire, and zoning violations
- Damage due to fire or freezing
- Duplicate appliances, unless add-ons are purchased
- Hazardous materials, such as asbestos
- Matching features of current systems that are not directly related to the primary function of that system or appliance
- Repair of cosmetic defects
2-10 services in 42 states. If you live in Alaska, Hawaii, Montana, New Hampshire, North Dakota, Oklahoma, South Dakota, or Wyoming, you are not eligible for a home warranty plan. You may receive reimbursement for home system and appliance repairs if pre-approved by 2-10 HBW.
Does 2-10 Home Buyers Home Warranty Have Any Coverage Limits?
2-10 HBW has an annual aggregate limit of $25,000 for warranty coverage of all your major home systems and appliances. However, each household item covered under warranty has its own coverage cap and service agreement. These specific coverage limits include:
- $150 for faucets
- $300 per toilet
- $500 for dishwashers
- $500 to $1,000 per add-on item
- $1,000 for oven/range/cooktop
- $1,250 for water heaters
- $1,500 for air conditioning
- $1,500 for heating systems
- $2,500 for refrigerators
Each item has its own exclusions and limitations, so read your contract for the most detailed breakdowns of your coverage. For example, in 2-10 HBW’s sample contract you may get up to $1,500 in air conditioning repairs, but the limit for your A/C refrigerant lines is $500.
2-10 Home Buyers Home Warranty Customer Reviews
When researching home warranty companies, it’s important to read through customer reviews as these will provide valuable insight into how a company operates. Even if there are negative reviews, how a company responds to such reviews can say a lot about its customer service.
Below you will find positive and negative reviews about 2-10 HBW from the BBB.
Positive Reviews of 2-10 Home Buyers Warranty
2-10 Home Buyers Warranty is known for its excellent workmanship guarantee, so a service contractor will ensure your home appliances and major systems run with no issues. Customers appreciate the clear explanations, available choices, and quick service.
Negative Reviews of 2-10 Home Buyers Warranty
On some occasions, 2-10 HBW has been known to have long wait times and issues with miscommunication between the warranty company and its service contractors.
2-10 Home Buyers Home Warranty vs. Other Home Warranty Companies
2-10 HBW is highly competitive when compared to other leading home warranty providers. Not only does 2-10 HBW have several decades of experience and a solid B+ rating from the BBB*, but it offers some of the most competitive monthly premiums and low service call fees.
To see how 2-10 HBW compares to the other top warranty companies, check out the comparison chart below.
| Provider | Superlative | Monthly Cost | Service Fee | BBB Rating | Years in Business |
|---|---|---|---|---|---|
| 2-10 Home Warranty | Best Workmanship Guarantee | $17.00–$60.00+ | $65–$100 | B+ | 39 |
| Liberty Home Guard | Best for Customization | $49.99–$69.99+ | $65–$125 | A+ | 5 |
| Select Home Warranty | Best Value | $60.42–$63.75+ | $60–$75 | B- | 10 |
| American Home Shield | Best Coverage Limits | $49.99–$99.99+ | $75–$125 | B | 51 |
| Choice Home Warranty | Best Claim Acceptance Rate | $46.83–$54.75 | $85 | D+ | 13 |
| AFC Home Club | Best Additional Benefits | $30.00–$50.00+ | $75–$125 | B | 13 |
BBB ratings are updated continuously. BBB ratings are accurate as of February 2023.
How To File a Claim With 2-10 Home Buyers Home Warranty
You must make a claim as soon as you notice something is wrong with your home system or appliance. Luckily, the claims process with 2-10 HBW is simple. All you have to do is:
- Call or go online and submit your service request.
- Your claim will be approved within 48 hours.
- A contractor is dispatched to your home.
- The contractor assesses and diagnoses your system or appliance.
- The contractor repairs or replaces your home appliance or system.
- You pay the service call fee, 2-10 HBW covers everything included in your warranty.
FAQs about 2-10 Home Buyers Warranty
Are 2-10 Home Buyers Warranty plans worth it?
A home warranty may be worthwhile if you have older home systems and appliances or have just purchased a new home. 2-10 HBW offers excellent coverage and a generous coverage cap for your kitchen appliances, so it may be well worth it for peace of mind.
Does 2-10 Home Buyers Warranty actually cover anything?
2-10 Home Buyers warranty covers your household systems and appliances, such as kitchen appliances, HVAC systems, plumbing systems, and electrical systems. The amount and type of coverage depend on the plan you choose. For example, the Simply Kitchen plan covers your kitchen appliances but not your home systems.
Is a 2-10 Home Buyers home warranty worth it for a seller?
A home warranty with 2-10 HBW is worthwhile for a home seller because home warranties can attract potential buyers. Real estate agents often recommend purchasing a home warranty as a seller because when a home comes with a home warranty, the buyer does not have to worry about the home’s mechanicals should something break in the first year.
Does 2-10 HBW have a structural warranty?
For new construction homes, home builders can purchase a home warranty plan. This warranty covers workmanship, structural defects, and distribution systems. 2-10 also offers extended systems and appliance coverage, which offers coverage for new appliances.
Methodology: How We Rank Home Warranty Companies
At Today’s Homeowner, we strive to bring you the most transparent, accurate information for your home improvement projects. Our home warranty company ratings emphasize what matters most to you — whether you’re looking for low-cost coverage, a hassle-free repair process, 24/7 assistance, or all of the above.
Our ratings are based on publicly available information about each company, secret shopping online and over the phone, customer-review analysis, and discussions with real estate professionals and repair contractors.
A company can earn a maximum of 100 points across six categories converted to a five-star scale. We researched more than 60 home warranty providers to develop the following formula:
- Plans and Coverage (24 points): A home warranty provider can earn the maximum point value in this category if it offers multiple robust plans that cover all basic systems and appliances and optional add-on coverage. We give bonus points to companies that cover uncommon items, such as electronics and roof leaks.
- Affordability (22.5 points): When evaluating costs, we not only consider monthly plan prices, but we also take into account the cost of add-on coverage, service fees, and whether companies offer free cancellation periods or money-back guarantees. If a provider allows potential customers to view sample contracts before getting a quote, that transparency earns more points in this category.
- Customer Experience (18.5 points): A home warranty company must give its customers ample support when they experience issues. We gauge overall support by looking at customer reviews and conducting homeowner surveys. We also go through the quotes process with each company and take meticulous notes about the friendliness of salespeople, how detailed each quote is, and how often the provider contacts us after giving a quote.
- Company Reputation (17.5 points): In this category, we look at a combination of customer reviews and reputable organizations such as the Better Business Bureau (BBB). We also consider the years of company experience, how satisfied its employees are, and whether it has been hit with any consumer rights violations or lawsuits.
- Claims Process (12.5 points): We score providers highly when they offer short response times, multiple ways to file claims, and around-the-clock availability. Companies can earn bonus points if they have a good reputation for quick and easy claims processing.
- Availability (5 points): Providers that serve more areas can have experience dealing with a wider range of homeowner headaches. A company earns the maximum points in this category if it offers services in most U.S. states.
We monitor company data on an ongoing basis to keep rankings and information up to date.
