Cinch Home Services (CHS), which was founded in 1978 as Cross Country Home Services, is one of the longest-standing home warranty companies in the business. Today, Cinch Home Services has an impressive network of over 18,000 service technicians. 

Cinch Home Services offer home warranty packages that cover nearly all the appliances and systems in your home. When you choose a home warranty plan from Cinch, you’ll be paying a relatively low amount each month to protect yourself in case of an expensive home replacement or repair.

Using our jump link table of contents to find what you’re most interested in for this review on Choice Home Warranty.

Best for Pre-Existing Conditions

4.9/5

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Best for Customization

4.5/5

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Best Value

4.3/5

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Our Review of Cinch Home Services

Total Score: 79.5 / 100 points

We reviewed and scored Cinch Home Services based on six home warranty-specific criteria and gave the company a total score out of 100. The chart below provides an overview of Cinch Home Services’ ratings, and we will dive deeper into each category in the following sections. 

We explain our review methodology and what we look for below.

Plans and Coverage of Home Cinch Services 

Score: 20 / 24 points 

Pros

Cinch Home Service’s basic home warranty plans cover 12 home appliances and systems, including important items like refrigerators, ovens, washers and dryers, electrical systems, plumbing and air conditioning. This coverage is on par with other home warranty companies. 

Cons

With only three warranty plans and five optional add-ons available, Cinch Home Services offers a slightly more limited selection of coverage options than its competitors. Cinch also does not offer any coverage for uncommon items like electronics or specific services like roof leak repair. 

We go into more detail on Cinch Home Services’s plans and coverage below.

Affordability of Cinch Home Services

Score: 19 / 22.5 points 

Pros

Cinch Home Services offers some of the most affordable home warranty plans, starting at just $39.99 a month. In comparison, other top home warranty companies typically charge between $50 and $60 per month for similar packages. Cinch Home Services’ add-ons typically cost between $4.50 and $22 a month, which is about average for the industry. 

Cons

Cinch Home Services charges a service fee between $100 and $150 when it sends a technician to your home to resolve a claim, which is more than what most of its competitors charge. The company also charges a $25 fee if you cancel your plan more than 30 days after your policy begins.

We go into more detail on the cost of Cinch Home Services below.

Rating:

Best for Preventative Maintenance

4.1/5

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First 2 months free on all plans (exclusions apply)*

*First application. See quote for terms and conditions.

Home Warranty Resources

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• Do Your Appliances Need Extended Warranties?

Customer Experience of Cinch Home Services 

Score: 14.5 / 18.5 points 

Pros

We like that Cinch Home Services offers a 180-day workmanship guarantee, longer than the industry standard of just 60 days. 

You can also see how much your plan will cost before purchasing by putting in your ZIP code on the Cinch Home Services website. 

Cons

During our research, our reviewer requested a quote from Cinch Home Services. Since that time, the company called and emailed a total of eight times. We considered this to be excessive, and thus Cinch Home Services lost points in this category. 

New policyholders must also wait for 30-days before they can file a claim for the first time. 

Company Reputation of Cinch Home Services

Score: 11.5 / 17.5 points 

Pros

Cinch Home Services has 45 years of experience, making it one of the longest-standing companies in the home warranty industry. The company also does not have any consumer rights violations or lawsuits against it, which is a positive. 

Cons

Cinch Home Services has mediocre employee and customer reviews. The company has a 2.5-star rating on Google, a B rating with the Better Business Bureau (BBB) and a 3.4-star rating on Glassdoor. The customer reviews on the BBB website are dismal — the company has 1.13 stars on over 1,600 customer reviews.

We’ve included some customer reviews of Cinch Home Services from the BBB below.

Claims Process of Cinch Home Services 

Score: 9.5 / 12.5 points 

Pros

Cinch Home Services offers two ways to file a claim, whether online or over the phone. Its hotline is available 24 hours a day, seven days a week, 365 days a year, so you will always have help available in case of an emergency. 

You’ll typically hear back from a company representative within two hours if you file a claim during business hours. If you submit a claim outside of business hours, you’ll still hear back within 24 hours. 

Cons

Cinch Home Services has an abundance of reported issues from customers concerning backend support. Many customers felt like the company failed to cover repairs they believed should be covered, and others complained that technicians would leave without fully fixing their problem.

We’ve included a step-by-step outline of Cinch Home Services’s claims process below.

Availability of Cinch Home Services

Score: 5 / 5 points 

Pros

Cinch Home Services is available in 47 states, only excluding Alaska, California, and Hawaii. Because the company covers nearly all of the U.S., it earned a perfect score in availability. 

Cons

Although Cinch Home Services is available in 47 states, the quality and availability of service will vary depending on where you live. Request a quote on the Cinch Home Services website to see what options are available near you. Or, select one of our top-recommended providers below.

Cinch Home Services Plans and Coverage Options

Cinch Home Services offers three different home warranty plans to choose from. The costs outlined in the chart below are the starting monthly cost for plans with a $150 service claim fee. However, you can lower your deductible to $100 or $125 and pay slightly more for your plan each month. 

Complete Home Plan: Cinch’s Complete Home Plan is the company’s most popular plan, offering coverage of nearly all appliances and home systems. This plan is a great option for anyone looking for broad, all-encompassing warranty coverage for their home.

Built-in Systems Plan: The Built-in Systems plan covers HVAC systems, electrical systems, interior gas and plumbing and more. This plan may be a good option if you need help with issues that require a specialized technician to resolve.

Appliances Plan: The Appliance Plan covers nearly all kitchen and laundry appliances. It’s also the cheapest plan, starting at around $34.99 a month. This may be a good option if rather than having new appliances, your appliances are getting old and may need a repair or replacement soon.

What Optional Add-ons Does Cinch Home Services Offer?

In addition to your standard home warranty package, you can select optional add-ons for extended systems coverage. Add-ons provide optional coverage that adds flexibility and customization options to your home protection plan. Cinch Home Services add-ons are outlined below.

Does Cinch Home Services Have Any Exclusions?

Nearly all home warranties have some exclusions. Some of Cinch’s general exclusions and limitations include: 

• Routine maintenance 
• Items covered under other insurances, warranties or guarantees
• Commercial-grade appliances or systems 
• Flues, venting, chimneys and exhaust lines 
• Damage caused by remodeling or unauthorized repair 
• Coverage below the slab or basement floor of your home 
• Damage caused by abuse, misuse or neglect 
• Damage caused by lightning strikes, power failure or power surges
• Structural or property damage 
• Accidents
• Problems caused by mold or mildew 
• Removal of hazardous materials 
• Electric devices 

You can review the company’s full terms here. Keep in mind that exclusions and limitations may vary slightly depending on where you live and which plan you have. 

Cinch Home Services Customer Reviews

We read both positive and negative reviews from Cinch Home Services’ customers across several trusted review websites, and selected four that we feel highlight common threads among customers.

Positive Reviews of Cinch Home Services

Happy customers praise Cinch Home Services for its easy signup process and ability to save money on your home system and appliance repairs.

Negative Reviews of Cinch Home Services

Customers that left negative home warranty reviews typically complained about Cinch Home Services not covering their repairs and discrepancies in communication between representatives. 

Cinch Home Services vs Other Home Warranty Companies

When deciding which home warranty service is best for you, you should compare pricing, plan options, company reputation and more. Once you get an understanding of each company’s offerings, you can decide which provider is right for your home. 

Here’s a quick look at how Cinch Home Services compares to some of the best home warranty companies in the industry. 

How to File a Claim With Cinch Home Services 

You can file a claim with Cinch Home Service either over the phone or online:

Rating:

Best for Preventative Maintenance

4.1/5

Get a Free Quote

First 2 months free on all plans (exclusions apply)*

*First application. See quote for terms and conditions.

How We Evaluated Cinch Home Services Against Our Review Criteria

To help consumers like you choose the best home warranty companies for your home, we dive deep into every top-rated home warranty company and rate them based on six factors. Once we research a company and have gathered all our data, we use the following scoring system to grade each home warranty company on a 100-point scale. We then convert the score to a 5-star rating. 

• Plans + Coverage (24 Possible Points): Since every customer has different needs and a different budget, we award more points to providers that offer more plans and greater flexibility. Cinch Home Services did not earn full points in this category since it only offers three plans and five optional add-ons, slightly fewer than its competitors. 
• Affordability (22.5 Possible Points): Affordability is an important factor because many homeowners choose home warranties to avoid high payments for home appliance repairs. We evaluate each company based on the cost of its plans and additional services, service call fees and cancellation terms. While Cinch Home Services offers reasonably priced plans, its service fee is higher than other competitors. It also charges a $25 cancellation fee if customers cancel more than 30 days after the start of their contract. 
• Customer Experience (18.5 Possible Points): Your experience as a customer is important, including the support you receive when contacting your home warranty provider. We gauge overall support by looking at customer reviews, conducting homeowner surveys and analyzing the quotes process. Cinch Home Services offers a 180-day workmanship guarantee, but also has a 30-day waiting period for new policyholders. Cinch also called and emailed our reviewer eight times after requesting a quote, which we believe is excessive. 
• Company Reputation (17.5 Possible Points):  A company’s reputation is a combination of reviews from customers and reputable organizations like the BBB. We also take into account the years of experience a company has, how satisfied its employees are and any past or pending lawsuits. Cinch Home Services does not have any lawsuits or customer rights violations, but poor online reviews lowered its overall rating in this category.
• Claims Process (12.5 Possible Points): In this category, we look at the overall claims process, including how easy it is to file a claim and a company’s response time. Although Cinch Home Services has 24/7 availability and quick response times, some customers complained about a lack of communication and support when they needed a repair.
• Availability (5 Possible Points): Availability refers to how many states and locations a company serves. Cinch Home Services is available in 47 U.S. states, so it earned a perfect score in this category.

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