If you’re a homeowner, unexpected costs aren’t so unexpected — especially when it comes to repairing and replacing your systems and appliances. Things can always go wrong, and they often do, whether it’s your plumbing or your refrigerator.
Home warranties exist to safeguard your finances from unplanned expenses when your systems and appliances break down from everyday wear and tear. A good home warranty plan can give you peace of mind when things malfunction.
We’ve reviewed the best home warranty providers by looking at their fees, claims processes, plans and fine print. HomeGuard HomeWarranty has been in business nearly 20 years and protects homeowners in California, Nevada, and Arizona.
While this company is an option for homeowners in those three states, American Home Shield is a good option for those who live elsewhere.
Keep reading to see what we learned about HomeGuard and whether American Home Shield is a better fit.
To get a free quote from American Home Shield, call 844-529-9298 or fill out the online form.
While HomeGuard HomeWarranty’s coverage area is limited, its focus on just three states gives it precise knowledge of the weather conditions and seasons. The company can tailor its coverage to local customers’ needs and provide trusted local contractors for services and repairs.
Home Warranty Resources
- What is a Home Warranty?
- How Much Do Home Warranties Cost?
- Is a Home Warranty Worth It for You?
- Best Home Warranties in 2023
- Do Your Appliances Need Extended Warranties?
HomeGuard HomeWarranty Coverage
HomeGuard HomeWarranty offers different plans for homeowners in Arizona, Nevada, and California.
Arizona and Nevada Plans
|Systems, Appliances and Extra Features||3 Star (Nevada Only)||4 Star||5 Star|
|Central air conditioning||✓||✓||✓|
|No hidden freon charges||✓||✓||✓|
|Crane, permits, code upgrades, haul away||✓||✓|
|Improper installation, repairs or modifications||✓||✓|
|Kitchen exhaust fan||✓||✓||✓|
|Instant hot/cold water dispenser||✓||✓||✓|
|Plumbing system leaks||✓||✓||✓|
|Garage door opener||✓||✓||✓|
|Service call guarantee||✓||✓||✓|
|Limited roof leak (Nevada only)||✓||✓||✓|
|$250 supplemental blanket coverage||✓|
|Water heater/heating system coverage||✓|
|Radiant heat upgrade||✓|
|Enhanced slab leak and additional pipe leak Coverage||✓|
HomeGuard also has a long list of additional add-ons, including limited roof leaks in Arizona, washers and dryers, well pumps and pools, to name a few.
|Systems, Appliances and Features||Standard Plan||Advantage Plan||Total Protection Plan|
|Instant hot water dispenser||✓||✓||✓|
|Plumbing system and stoppages||✓||✓||✓|
|Central vacuum system||✓||✓||✓|
|Garage door opener||✓||✓||✓|
|Ceiling, attic and exhaust fans||✓||✓||✓|
|Limited roof leak coverage||✓||✓||✓|
|Improper installations and repairs||✓||✓|
|Limited code upgrade/modification||✓||✓|
|Lack of maintenance||✓||✓|
|Refrigerant recapture, reclaim and disposal||✓||✓|
|Disposal of defective equipment||✓||✓|
|Swamp cooler pre-season tune-up||✓||✓|
|Supplemental blanket coverage||✓|
|Zone control coverage||✓|
|Water heater/cooling system coverage||✓|
|Radiant heat upgrade||✓|
|Enhanced slab leak and additional pipe leak coverage||✓|
In Arizona, the 4 Star Plan is $420 per year for a single-family home, and the 5 Star Plan is $510.
In California, the Standard Coverage Plan for a single-family home is $335, the Advantage Plan is $485 and the Total Protection Plan is $585.
In Nevada, the 3 Star Plan for a single-family home is $365, the 4 Star Plan is $470 and the 5 Star Plan is $585.
Quotes and Claims
You can view sample contracts and order a HomeGuard protection plan online. However, beware that the plan requests billing information — there doesn’t seem to be a way to get an online quote. If you want a quote before providing billing information, we recommend contacting the company’s customer service.
Current customers can make a claim online or by phone.
Once you’ve had an appliance or system repaired, HomeGuard also guarantees the parts of that repair for 90 days and the labor for 30 days. This is a service many competitors don’t offer and gives customers some quality assurance.
HomeGuard HomeWarranty Reviews
HomeGuard is accredited by the Better Business Bureau (BBB) and holds an A+ rating. Out of 12 customer reviews, the company has only received a one-star rating. These customers complain of poor customer service, low-quality technicians and unhonored claims.
Assessment of HomeGuard HomeWarranty
Overall, the plans offered by HomeGuard HomeWarranty are comprehensive, offering unusual features like pest control. However, certain appliances that even basic home warranty plans cover aren’t included, such as the washer and dryer.
While the company has a high BBB rating, the customer reviews give us pause. The company tended to rank only two or three stars across other online reviews, as well.
When researching a company, always look carefully at its reviews from multiple sites. We recommend checking sites with strict rating and review criteria, like the BBB, first, then moving onto more broad review sites like Google My Business and Yelp.
If you live in Arizona, California or Nevada, we think it’s worth comparing HomeGuard HomeWarranty to a more widely used provider: American Home Shield.
Recommended Provider: American Home Shield
American Home Shield was founded in 1971 and said to be the inventor of the home warranty industry. This BBB-accredited business holds a B rating and nearly three stars from customers.
American Home Shield is a favorite because it offers extensive coverage and operates in all states except for Alaska. Its coverage comes in three plans, so every kind of homeowner is sure to find something that fits their needs and budget.
Its base plan, the ShieldSilver Plan™, covers 14 major systems. The ShieldGold Plan™ covers the systems covered by the ShieldSilver Plan™ and adds coverage for appliances up to $2,000. The ShieldPlatinum Plan™ covers all 23 systems and appliances in the ShieldGold Plan™ and adds $1,500 of roof-leak coverage. It also increases the coverage limit on appliances to $4,000.
The claims process is simple, and American Home Shield says representatives respond to customer service requests within 24 hours 98% of the time. Homeowners can select a $75, $100 or $125 service fee per visit.
Reviews of Other Home Warranties