Many window manufacturers offer product warranties, and Pella is no different, offering the basics and strong protection. Because investing in new windows for your home is an expensive venture, choosing a provider with robust warranty coverage is essential. This guide explores Pella’s window warranty options to help you decide if windows from this top window brand fit your needs.
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Lifetime window warranties
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Types of Pella Window & Patio Door Warranties
Pella offers a handful of warranty options. They vary based on the window or patio door you choose. Most of its models come with a lifetime limited or limited warranty, but coverage varies based on the model and type of material, such as fiberglass or vinyl.
Pella Lifetime Limited Warranty
Some components of Pella’s windows, such as the non-glass materials and workmanship, come with a lifetime limited warranty that is non-transferable. However, if you decide to move and want to transfer the warranty to the new owner, you can, but the next owner will receive a shorter warranty ranging from ten to twenty years.
It’s important to note that the lifetime limited warranty only covers certain parts of the window. Others may be covered under the limited warranty.
Pella Limited Warranty
While some components of Pella windows feature lifetime limited warranties, others have limited warranties that last between two and twenty years. For example, labor coverage on Pella’s wood windows lasts two years, while hardware and laminated glass coverage extends ten years.
Unlaminated glass on other window options gets a longer warranty, extending to twenty years.
What is the Pella Care Guarantee?
Customers who purchase and install Pella products through their local Pella Window and Door Showroom can also receive the Pella Care Guarantee. With this guarantee and the Pella Promise, customers get additional protection for their Pella products and installations. It has a 10-year installation warranty and service agreement on top of the product warranty.
This added coverage includes free labor to cover product and installation-related issues for the first two years. Between Year Three and Year Ten, customers get limited coverage, including a $75 per product fee for service calls. Service calls help homeowners who have installation issues sidestep the costs of replacement windows.
The Pella Promise and Pella Care Guarantee are not available to customers who purchase products through retail centers, independent contractors, builders, or lumberyards. It’s not included for new construction projects or commercial jobs.
When reviewing Pella’s warranties, pay close attention to the warranty periods for glass, frame, casement, hardware, and finishes. While the warranty may cover some components for their lifetime others, such as finishes and hardware, have shorter warranty periods of five to 10 years.
What’s Covered Under Pella Warranties?
Pella’s warranties cover many of the same things as competitors, including the glass, non-glass components, and finishes. The company may pay for repairs or a full window replacement, depending on the issues.
Glass Warranty
Many of Pella’s windows come with a limited 20-year warranty on the glass. However, the warranty varies based on the type of glass. If your windows feature non-laminated glass, you’ll receive the full 20-year warranty, but if they’re laminated, you’ll get a limited ten-year warranty.
These quality warranty terms will prevent the sudden cost of replacing the glass.
Frame and Sash Warranty
The frame and sash warranties also vary based on the model. On Pella’s Impervia Duracast windows, customers get a nontransferable limited-lifetime window on the Duracast material, which makes up the frame. On other product lines, like fiberglass windows, frame and sash coverage isn’t explicitly noted, so they fall under non-glass materials. That usually gives them 10 years of limited lifetime coverage.
Finish Warranty
The finish on Pella windows varies based on your chosen model, as does the warranty. Models featuring exterior powder coat finishes receive a limited 10-year warranty. Those clad in DuraColor Exterior paint also receive a ten-year warranty. However, certain wood window models receive no finish warranty, like the Anodized finish on Seacoast Wood models.
Hardware Warranty
For most non-glass materials, Pella offers a non-transferable limited lifetime warranty or a transferable ten-year warranty. However, Pella provides a limited 10-year transferable warranty on wood windows.
What’s Not Covered by Pella Warranties?
Like many window manufacturers, Pella excludes certain incidents and conditions from its warranties. However, Pella offers great terms, meaning it is confident in its high-quality products. Common exclusions include:
- Normal wear and tear
- Alterations like tinting glass or installing safety devices
- Improper installation
- Acts of nature, including damage from wind, hail, and other storms
- Accidents, including unintentional glass breakage
- Abuse or misuse
How Can Customers Get the Warranty on Pella Windows?
Pella’s lifetime limited and limited warranties come automatically with their windows at purchase. This includes products purchased at Lowe’s, through independent contractors, and directly through Pella.
The Pella Care Guarantee, also known as the Pella Promise, is only available to customers who purchase and install Pella products through Pella’s local showrooms. It isn’t available for retail customers, new home construction, commercial jobs, or through independent contractors.
Pella also tracks purchases through electronic records. With this setup, homeowners can transfer their warranties and service agreements if they sell their homes without completing extensive paperwork. However, it’s still recommended that you hold onto any contracts or receipts incase of discrepancies or questions. You’ll need the product’s serial number, purchase order, or order number to file a claim.
How to File a Warranty Claim with Pella
Filing a claim with Pella is a straightforward process. You can use one of three methods:
- By mail: Pella Corporation, Customer Service Department, 102 Main Street, Pella, IA 50219
- By phone: 1-800-374-4758 or 1-877-473-5527
- Online via Pella’s warranty page
To file a claim, you must provide a substantial amount of information about the product and the purchaser. Firstly, you’ll need to supply your name, address, phone number, and installation address. You’ll also need the product’s serial number, purchase order, or order number to file a claim. In some cases, Pella may require a description of the product, date of purchase, copies of your invoice or receipt, or the purchase price of the Pella window.
Next, they’ll require a description of the issue and a summary of how you’ve addressed the issue so far. You can include photos of the damage.
Once you file your claim, Pella will review the issue and provide a solution at its discretion. It’s important to note that Pella may charge a fee for on-site product inspections.
Buying your Pella windows through the Pella store instead of Lowes gets you better warranty terms.
Key Takeaways on Pella’s Window Warranty
Pella offers solid warranty coverage on its windows. This includes 20 years on glass for most windows, a lifetime warranty on frames and sashes, a 10-year warranty on finishes, and a limited lifetime warranty on hardware. In addition, some customers can be eligible for the Pella Care Guarantee.
Overall, these warranties make Pella a top consideration for homeowners seeking new windows. While the warranties outline various exclusions that potential customers need to consider, many of these exclusions are in line with industry standards. If you want beautiful windows with strong coverage on quality products, Pella is a great choice for your remodel, upgrade, or new construction.
Are you considering Pella windows for your home? In that case, read our full Pella windows review.
4.1
Exclusive Fibrex framing
A+ rating with the Better Business Bureau
Team of certified installers
4.3
70 years of experience
Frequent discounts
Offers virtual and in-person appointments
4.3
Impressive customer ratings
Lifetime window warranties
Large catalog of additional remodeling services
4.3
Offers wood and vinyl framing
Outstanding customizability
Seven glass options
FAQs About Pella Windows Warranty
What Is Covered Under the Pella Lifetime Limited Warranty?
Pella’s Lifetime Limited warranty covers the basics, including the glass and non-glass components, like the window frame, sash, and hardware. Inclusions and coverage vary based on the warranty and product, so review the terms on the windows you like before purchasing them.
Does Pella Offer a Transferable Warranty?
Yes, Pella’s warranties are transferable, so you can pass them on to the next owner if you sell your home. The original purchaser can use this as a benefit when selling their home.
How Long Is the Glass Warranty on Pella Windows?
The warranty on Pella’s windows varies based on the product, but for the most part, the glass receives a 20-year limited warranty.
Does Pella Warranty Their Windows During Installation?
Yes, as long as you follow the installation instructions Pella provides. Unlike some window manufacturers, Pella doesn’t void the warranty if you install the windows yourself. As long as you follow Pella’s installation instructions, you’ll get the full warranty available for your window.
What Voids the Pella Warranty?
Failure to follow Pella installation or maintenance instructions effectively voids the warranty. Additionally, any defects resulting from modifications you make aren’t eligible for the warranty.
What is Needed to File a Warranty Claim with Pella?
Customers filing a warranty claim with Pella should have the product’s serial number, purchase order, or order number. You will need to supply your contact information and they may ask for a description of the product and problems, date of purchase, or copies of your invoice or receipt.
