With over nine decades of experience, Pella is a formidable competitor in the window industry. The company offers high-quality products with innovative designs in multiple materials, so customers have plenty to choose from. We combed through customer reviews and details surrounding Pella’s offerings to help you decide on the best window for your project.
Today’s Homeowner works with an independent reviews team to create evidence-based research that helps our readers make informed decisions. The reviews are always independent. For transparency, we may be compensated if you purchase through a link.
Pros and Cons
As you look through the options for new or replacement windows, weighing each brand’s advantages and disadvantages will help simplify your search.
| Pros | Cons |
| Extensive selection of window styles, materials, and glass options | Pricing information isn’t readily available through Pella’s website |
| Option to add integrated smart home technology | Warranty options fluctuate based on material and series |
| Over 90 years of experience in the industry | Certain warranties are nontransferable |
| Several window materials available, including wood, fiberglass, and vinyl |
Our Take on Pella Windows
Pella is a well-known brand in the industry with a reputation for manufacturing high-quality products, including vinyl windows. Its extensive lineup features several materials, designs, and innovative touches to add the perfect finish to a home.
However, while it offers an outstanding line of windows, the company has drawbacks. Unfortunately, many of Pella’s reviews are from unhappy customers, with most complaining about Pella’s lack of follow-through and indifferent customer service. On the other hand, every company has downsides, and people with bad experiences tend to be the vocal minority.
We evaluated Pella in several aspects, including the following:
- Cost: For the most part, pricing for Pella’s windows is fairly typical for the industry. However, since Pella offers luxury and custom windows, the price range for some windows exceeds $1,200.
- Customer reviews: These reviews are a critical defining factor for a brand in any industry, so we considered over 100 customer reviews throughout our research. We found numerous positive reviews, many of which mentioned the energy efficiency of Pella’s windows. However, there were also multiple unhappy customers, many of whom complained about poor customer service.
- Energy efficiency: Like many leading window brands, Pella offers several energy-efficient window options. Three of Pella’s collections earned a spot on the Energy Star Most Efficient 2022 list, solidifying Pella’s place as an energy-efficient window provider.
- Installation: Homeowners have several installation options for Pella’s windows: Work with a Pella showroom, hire an independent contractor, consult a home improvement store, or DIY the project. Some companies allow installation to be done only by their own teams, but Pella gives the customer free reign.
- Reliability: Although Pella has a strong reputation, many customer reviews mention issues with reliability, especially from dealers. Several reviews express displeasure with the company and its inability to follow through on promises, such as returning calls, providing strict timelines, and more.
- Selection: Pella offers an excellent selection of windows, but its door options are limited. That said, the windows come in eight collections and nine types.
- Warranty: Many of Pella’s windows come with a limited lifetime warranty, which is excellent. On top of that, many windows come with two-year skilled labor coverage. Homeowners can transfer the warranty if they sell their homes, but the warranty shortens to 10 years upon transfer.
Types of Pella Windows
Pella offers a well-rounded selection of windows, including several types designed for use as doors. Here are the top window types for a home available through Pella:
- Awning: These windows come with a hand crank that allows you to open the window, which swings outwards. They offer superior ventilation and can even be opened on rainy days, as the design prevents water from entering a house.
- Bay and Bow: These windows feature three-dimensional shapes, with curvatures and angles extending outward. Inside, these windows often feature a cozy box seat or ledge.
- Casement: These windows operate using a hinge on the side, which allows you to swing them open using a hand crank. They’re ideal for areas not easily accessible, such as a bathroom or above a kitchen sink.
- Custom: Pella gives homeowners the opportunity to order customized windows specific to their homes, needs, and aesthetic preferences.
- Double-hung: These windows have a moveable sash along the top and bottom of the window frame. They’re often used on higher floors of a house.
- Picture: These windows create a large, roomy feel in a space, serving as a floor-to-ceiling accent that invites natural light into a home. Given their design, you can’t open them.
- Single-hung: These windows feature a classic style with a moveable sash along the bottom. The top remains stationary, making them a safe option for ground-floor rooms.
- Sliding: As the name implies, these windows slide horizontally on a track. This makes these windows perfect for small spaces and areas where you want indoor/outdoor living, such as a patio or a porch.
- Specialty: Although much of Pella’s window lineup consists of cut-and-dry designs, there are a few unique options available. These windows consist of wood, feature specialty designs, and feature extra functions.
Window Collections
Pella offers eight window collections, so there’s plenty of variety to meet almost any aesthetic preference. The lineup consists of three wood lines, one fiberglass line, and four vinyl lines.
| Collection Name | Type of Window Material | Summary |
| Architect Series Windows | Wood | These windows feature stunning, handcrafted designs for a luxury look, finished with the exclusive hardware lineup. |
| Pella Reserve | Wood | This series consists of wood and aluminum-clad wood windows boasting traditional and contemporary appearances. |
| Lifestyle Series | Wood | These windows feature a wood composition that prioritizes noise reduction and energy efficiency. |
| Pella Impervia | Fiberglass | These windows are composed of robust, durable fiberglass and are fairly low maintenance. They hold up well in extreme temperatures and won’t break down under the beating sun. |
| 250 Series | Vinyl | This series consists of strong, energy-efficient high-end vinyl and acts as the opening to Pella’s vinyl selection. |
| Encompass by Pella | Vinyl | These windows are easy to maintain, budget-friendly, and consist of warp-resistant vinyl. Although they’re not available in many options, they’re not as harsh on the pocketbook as other options. |
| Hurricane Shield Series | Vinyl | This series is designed to weather the battering winds and strenuous coastal conditions. They meet or exceed the Florida building code’s stringent requirements. |
| Defender Series | Vinyl | These windows are designed for the ultimate protection against UV rays, intruders, harsh weather, and noise. They feature a multilayered design that acts as an impact-resistant barrier during break-ins and inclement weather. |
Pella Windows Energy Efficiency
While windows might not be the first thing you think of when considering energy efficiency, they play a major role in a home’s energy consumption. According to the United States Department of Energy, heat loss through windows can be high as 30%.
By investing in energy-efficient windows, homeowners may notice a drop in their utility bills, particularly in cooler months. Pella offers a few window varieties that boast the Energy Star certification, which means the product meets expectations set by the Environmental Protection Agency (EPA).
Several of Pella’s Energy Star-certified windows earned a position on the Energy Star Most Efficient 2022 list, including products from the 250 series, Architect series, and Lifestyle series. Additionally, Pella offers several energy-efficient glass options for its windows.
| Glass Type | Summary |
| NaturalSun Low-E Insulating Glass With Argon | Optimal for cooler climates, the two-pane version blocks 69% of ultraviolet rays, and the three-pane model blocks 73%. |
| SunDefense Low-E Insulating Glass With Argon | These are geared for warmer, sunny locations, as UV blocking is at 94% for two panes and 95% for three. |
| Advanced Low-E Insulating Glass With Argon | Versatile and suitable for most environments, 84% of UV rays will be blocked by the two-pane variety, and 86% with the three-pane version. |
| AdvancedComfort Low-E Insulating Glass With Argon | This is another cold-weather option. The two-pane option offers 85% UV blockage, and the three-pane blocks 87%. |
Pella Windows Cost
Pella’s windows cost around $675 on average. Of course, this cost is also dependent on the type of windows you choose. For example, a standard window from Pella costs between $200 and $685, but some window series cost as much as $1,150 per window.
The chart below outlines costs associated with various types of Pella windows.
| Window Type | Window Cost | Installation Cost |
| Sliding Windows | $150 to $310 | $250 to $375 |
| Casement Windows | $220 to $852 | $315 to $932 |
| Awning Windows | $125 to $845 | $185 to $925 |
| Bay Windows | $425 to $900 | $600 to $1,000+ |
| Single Hung Windows | $155 to $205 | $235 to $285 |
| Double Hung Windows | $130 to $835 | $210 to $915 |
Pella Windows Reviews
Pella Windows has dozens of locations (showrooms and dealers) throughout the United States, so millions of homeowners have access to its services and products. We combed through dozens of real customer reviews on Best Company, Google Reviews, Yelp, and Trustpilot for an inside look at how Pella Windows interacts with its customers.
Several homeowners expressed approval of the brand, complimenting the energy efficiency of its windows. Some homeowners even mentioned receiving lower energy bills since installing the windows.
On the other hand, not all of Pella’s reviews are positive. Numerous homeowners expressed displeasure with the company, specifically mentioning service delays, lengthy response times, damaged products, and a general lack of communication.
Real Homeowner Reviews of Pella
We collected a few of Pella’s customer reviews to give potential customers an idea of what they can expect. Reviews vary from one location to the next, as some Pella dealers have excellent customer ratings while others are less than stellar. Here are a few real customer reviews:
“I replaced my windows this year for the first and was suprised how it made the exterior look great and now I don’t feel the draft. Very happy with the process as whole. Expensive but worth it.” — W Gray via Trustpilot
“Defective seal on all 5 lower clad panels on two ProLine 450 clad sliders leading to leaks that ruined finished basement below as water pours in through wood seams on the INSIDE of the panels. Pella lost a class-action suit on this. Purchased from Lowes in 2010, serial numbers were never entered with Pella so notification of class action never occurred. The LifeTime limited warranty claim is worthless. When I called Pella, I was told ‘thank you for letting us know – is there anything else I can assist you with’. When I called Lowes, was told nothing we could do. Forced to caulk all panels to prevent any further damage but panels need to be replaced.” — John M. via Trustpilot
“Buying windows is an investment and we wanted the best. We purchased windows 18 months ago from PELLA Windows and are glad we did. Our sales rep was very personable, the installation crew were efficient, and the result is what we wanted. Last winter we could feel the difference… no drafts and a warmer home. We highly recommend PELLA!” — Sue O. via Yelp
“Would have selected 0 stars if possible. After several attempts to resolve an installation issue (window does not close properly and won’t lock), we STILL have not had a resolution. Have made several calls across several months and still have not received ANY support. If you are in the market for new windows for your home, look elsewhere. Worst customer service experience ever! They’ll take your money, complete a shoddy install job and you’ll never hear back from them again.” — Jamin H. via Yelp
Pella Windows Installation Process
Once you choose to purchase Pella’s windows for your next window project, there are specific steps you need to follow to complete the installation process. Here’s what you can expect from a Pella window installation process:
- First, you’ll choose a local Pella-certified installer and the windows you want to install.
- Once you select the installer, they’ll reach out to coordinate an installation date. In addition, the installer will provide instructions for the prep work you (or your team) need to complete. At this time, you and your salesperson can also arrange for the installation of other Pella product lines, like front doors, patio doors, entry doors, or sliding doors.
- At the time of installation, the installers will walk you through the process, explaining each step, so you’re familiar with how it works. They’ll give you an estimated completion time as well.
- As the process begins, your installers will start working through each installation. If any issues arise, the crew will let you know. You can either stay or leave for this part of the project — it’s up to you.
- Upon completion, the crew will ask you to review the installations and craftsmanship to verify they completed the project. At this point, the crew will clean up the area around each installation and wrap up any finishing touches or changes.
Pella Windows Availability
Pella’s windows are available in all 50 states. The company maintains an impressive distribution network, so its products are widely available through major retailers, including national hardware stores, building supply stores, lumberyards, and certified window contractors.
Given the broad scope of availability, customers usually don’t have any issues finding windows by Pella. However, if your local store doesn’t carry the Pella windows you need, you can always order online through Pella’s website. Or if your home is a new construction or remodel, ask your builder or general contractor for help procuring windows and doors.
Customers must select the window type, measurements, glass selection, material choice, and fixed or moving sash to order windows online. Extra choices may be available, such as interior and exterior colors, hardware finishes, grilles, and screen choices.
After ordering the windows, customers can have them delivered to the jobsite or sent to Pella’s nearest warehouse for pickup.
Compare Pella Windows to the Competition
| Brand | Selection range | Warranty | Cost | States Covered | In-House Installation Team Required |
| Pella Windows | Good | Transferable but shortens to 10 years | $200 to $685 for standard window | 50 states | No |
| Andersen Windows | Good | Transferable | $400 to $650 | 50 states | Yes |
| Atrium Windows | Good | Transferable | $405 to $635 for standard window | 50 states | No |
| Milgard Windows | Good | Transferable but shortens to 10 years | $325 to $600 | Widely available through dealers | No |
Final Thoughts: Is Pella Windows Worth It?
Pella Windows is a renowned brand in the U.S. with 90 years of experience in the industry. Pella has built an impressive reputation in its lifetime by providing excellent products at a reasonable price. The company puts its windows through rigorous testing to ensure superior performance, workmanship, and quality, and customers can select custom options to fit their individual needs.
As a whole, Pella is a solid choice for quality windows for your new project. That said, several customers have mentioned issues with follow-through and customer service hiccups, so that’s something to keep in mind.
Pella Windows FAQs
Where Are Pella’s Windows Made?
According to Pella, its windows are manufactured at 17 locations throughout the United States. The company itself is headquartered in Pella, Iowa.
Are Pella’s Windows a Fair Price?
Pella’s standard windows come in at a comparable price compared to other leading brands. Of course, pricing for certain windows in its lineup might be higher than similar options from other brands. In addition, custom and specialty windows from Pella can lean toward the expensive end of the spectrum.
Is Pella Windows a Reputable Company?
Pella Windows is a widely recognized brand in the window industry, with over 90 years of experience. In general, the company is widely considered to be a reputable window manufacturer, although some reviews mention issues with reliability and customer service.
How Does Pella Windows Compare To Other Window Companies?
Pella Windows holds up well in comparison to other window companies: It offers an excellent product selection, good-quality products, solid warranties, and reasonable prices. Of course, it may vary based on the company in comparison, but in general, Pella is a solid choice.
Methodology: How We Rank Window Companies
At Today’s Homeowner, we strive to bring you the most transparent, accurate information for your home improvement projects. Our window company ratings emphasize what matters most to you—a wide range of well-designed products with reliable installation and great curb appeal.
Our ratings are based on publicly available information about each company, secret shopping online and over the phone, customer-review analysis, and discussions with renovation and building experts.
A company can earn a maximum of 100 points across five categories, converted to a five-star scale. We researched dozens of windows installation and replacement companies to develop the following formula:
- Product Offerings (30 points): Window installers can earn the maximum point value in this category if they offer a wide variety of window styles, frame materials, hardware designs, and glass and coating options. Companies earn more points if they design custom windows for your home. We also score the quality and energy efficiency of the windows each company installs.
- Service Offerings (10 points): When evaluating this category, we consider factors such as consultations, post-installation cleanup, and additional product offerings. We also look at each company’s installation team structure – including whether it uses certified window installers or subcontractors to complete work – as this can cause variances in quality.
- Affordability (25 points): Our affordability rating considers the provider’s average window prices and how they align with industry averages, as well as discounts and payment plans.
- Warranty and Support (20 points): A best-in-class window installer will back up its work with a solid warranty to give you added peace of mind. Companies receive the maximum point value in this category if they offer lifetime warranties for their products and workmanship.
- Company Reputation (15 points): To ensure we’re recommending worthwhile installers, we check each company’s reputation and standing with the Better Business Bureau (BBB). We also consider how many years of experience it has in the window industry.
We monitor company data on an ongoing basis to keep rankings and information up to date.
