Benjamin Franklin Plumbing (BFP) was founded in 2000, making it a new kid in the plumbing industry. Despite its relative youth, Benjamin Franklin Plumbing has established itself as a fast, reliable plumber thanks to its excellent service and punctuality promise, which pays you for every minute your technician is late.

In this comprehensive review, we put our substantial plumbing expertise to work to compare Benjamin Franklin to other popular plumbers and help you decide if it’s the right company for your plumbing needs. We’ve spent countless hours poring through plumbing providers’ websites and reviews to bring you the industry’s most detailed, up-to-the-minute takes.

4.8

Our Rating

Based on our 23-point rating system.
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$90 Off Plumbing Repairs
Year Founded:
2000
BBB Rating:
A+
Avg. Price Range:
$50–$1,000+
State Availability:
32 states

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Our Take on Benjamin Franklin Plumbing

Benjamin Franklin Plumbing is an affordable, dependable option for most homeowners’ plumbing needs, and we recommend the company to anyone who lives within its service areas. The company is particularly focused on providing speedy service and is the best plumbing company to use for emergencies, in our opinion.

However, the company’s technicians can handle most household plumbing jobs, from clearing a simple clog to tankless water heater installation.

We recommend BFP for emergencies because its On-Time Guarantee pays you $5 for every minute your technician is late. BFP doesn’t increase its rates on weekends or holidays, so you won’t have to pay extra for weekend service calls — and let’s be honest, plumbing emergencies always happen on the weekend.

    One of our only complaints about BFP is its limited service area. The company operates in only 32 states and doesn’t always serve statewide — so there’s a good chance you won’t be able to use the company in your location.


    Pros and Cons of Benjamin Franklin Plumbing

    The following tabs summarize the main pros and cons of using Benjamin Franklin Plumbing. Other factors can affect whether the company is right for you, but these are the main ones that will apply to most people.

    Provides most residential plumbing services, from minor fixes to full installations
    No upcharge on weekends or holidays
    Available 24/7 — perfect for emergencies
    On-Time Guarantee pays you if your plumber is late.
    Can be more expensive than local plumbers, depending on the job
    Some customer reviews suggest that service quality varies by location.

    What Plumbing Services Does Benjamin Franklin Plumbing Offer?

    Benjamin Franklin Plumbing offers many services, from general plumbing to water and gas line installations. Think of Benjamin Franklin as an all-in-one plumbing company rather than a specialist in one area, though the company is especially good for emergency calls due to its short response times and 24/7 availability.

    The company also offers a few less common offerings like service for water softeners and filter systems. Here’s a brief look at the services the company offers:

    • General plumbing services
    • Emergency services
    • Appliance and fixture services
    • Water and gas services
    • Drain and sewer services

    General Plumbing Services

    Benjamin Franklin offers a standard lineup of general services, as listed below, including pipe repairs and replacements and installations.

    • Leak fixes
    • Pipe installation
    • Pipe repairs
    • Pipe replacements
    • Repiping
    • Shutoff valve replacements

    Emergency Services

    Benjamin Franklin Plumbing also offers 24/7 emergency service for urgent problems. While the company is not solely focused on emergency plumbing repairs, customer reviews suggest that Benjamin Franklin is fast and reliable when it comes to time-sensitive plumbing issues. The company’s On-Time Guarantee applies to all its service appointments but provides extra peace of mind when you need a plumber ASAP.

    Appliance and Fixture Services

    Unlike some general-purpose plumbers, Benjamin Franklin also repairs and installs hot water heaters, garbage disposals, toilets, sinks, and showers. The company can repair and install the following plumbing appliances and fixtures:

    • Bathroom sinks
    • Faucets 
    • Garbage disposals
    • Kitchen sinks
    • Shower heads
    • Toilets
    • Tubs and showers
    • Water heaters

    Water and Gas Services

    Benjamin Franklin sets itself apart from its competition by offering less- common services for pumps, gas lines, and water treatment systems. Specifically, the company provides services for:

    While some all-purpose companies offer similar services, it’s relatively uncommon. It’s convenient to have one plumber handle all your plumbing needs, and BFP is very competitive in this arena due to the sheer number of services it provides.

    Drain and Sewer Services

    If you need your drains cleared or have problems with your sewer lines, Benjamin Franklin can help you. The company advertises that it clears drain blockages and clogs and that it can repair sewer lines — or replace them if need be, as described below:

    • Camera inspections
    • Drain cleaning/snaking
    • Sewer line cleaning
    • Sewer line repairs
    • Sewer line replacements
    • Water line repairs
    Boiler Replacement
    Generally, you can expect to pay $5,300$9,500 to replace your home’s boiler. Price will vary for electric, gas, and wood models.
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    Emergency Plumbing
    You can typically expect to pay $68–$450 for emergency plumbing, depending on the severity of the problem at hand.
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    photo of a geothermal heat pump
    Ejector Pump
    Generally, you can expect to pay between $850$5,500 for a new ejector pump, depending on the type of pump you need.
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    How Much Does Benjamin Franklin Plumbing Cost?

    Unfortunately, Benjamin Franklin Plumbing doesn’t publish pricing information on its website, so you’ll have to contact the company directly for a customized quote. This is standard practice in the plumbing industry. Costs vary by location and service type, so summarizing pricing information in a concise way that’s useful for everyone is virtually impossible.

    We did our own research and analyzed countless Benjamin Franklin Plumbing reviews that suggest that the company’s pricing is average to below average in most locations. One review even mentioned that its technician suggested ordering parts through BFP rather than the manufacturer, which saved the customer significant money.

    In general, the following two factors drive how much your service will cost:

    • Your location. If you live in a high-cost-of-living area, you should expect to pay more, on average. This is the case with all plumbing services and not just Benjamin Franklin.
    • Type of service. Minor repairs might cost as little as $50 to $75, but more involved work like installing a water heater or major pipe replacements can cost from a few hundred dollars to several thousand dollars.

    One nice thing about using Benjamin Franklin is that the company doesn’t charge extra for weekend or holiday service. Many other companies do so, which makes Benjamin Franklin a better option for homeowners on a tight budget. It also means BFP will probably be one of the most affordable options for emergency plumbing services.

    How To Save Money With Benjamin Franklin Plumbing

    Benjamin Franklin Plumbing is well known for offering various discounts on most of its services. The company regularly rotates its discounts, so you’ll have to check what’s available when you request an appointment. Additionally, different branches have different deals and coupons available, so check the potential savings for your local branch.

    Below are some example discounts we found available at the time of this writing:

    • $76 off a plumbing repair call
    • Free water quality assessment
    • 10% off any water-quality product
    • $96 drain cleaning special with a free camera inspection
    • Waived service fee with the completion of a repair (service fee may be due if a repair is not needed)
    • $110 for a water heater flush and whole-home plumbing inspection

    The company’s deals usually last for one to two months before they’re cycled out, and new deals are offered in their place. You may also be able to get money back if you use a referral from a friend or family member. 

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    Where Is Benjamin Franklin Plumbing Available?

    One of Benjamin Franklin’s downsides compared to its competitors is its availability. As of this writing, the company only has locations in 32 states plus Washington, D.C. Here’s a list of places in which the company has locations:

    • Alabama
    • Arizona
    • Arkansas
    • California
    • Colorado
    • Connecticut
    • Delaware
    • Florida
    • Georgia
    • Illinois
    • Indiana
    • Iowa
    • Kansas
    • Kentucky
    • Louisiana
    • Maryland
    • Michigan
    • Minnesota
    • Missouri
    • Montana
    • Nebraska
    • Nevada
    • New Jersey
    • New York
    • North Carolina
    • Ohio
    • Pennsylvania
    • South Carolina
    • Tennessee
    • Texas
    • Virginia
    • Wisconsin

    We should note that services may not be available statewide, even in a state where BFP has locations. To see if BFP has a location in your state that can serve you, you can search on its website.

    It’s also important to realize that the services provided vary by location, so it’s best to contact a specific BFP location to check availability. Customer reviews may be able to help give you an idea of the services offered at a particular location, but contacting Benjamin Franklin directly is your best bet.

    If Benjamin Franklin Plumbing doesn’t provide service in your area, we recommend checking out Roto-Rooter. This is another national plumber that ranks quite highly in our ratings and provides service to all 50 states. It’s likely to cover your area if Benjamin Franklin doesn’t.


    How To Schedule and Get a Quote From Benjamin Franklin Plumbing

    The easiest way to schedule an appointment with Benjamin Franklin Plumbing is to fill out a form on the company’s website. You’ll need to fill out your basic contact info, indicate whether you’re a new customer, and write a brief description of the type of service you’re looking for. 

    Here are the steps you need to follow to schedule an appointment online (assuming BFP has a location that can serve you):

    1. Go to the Benjamin Franklin Plumbing website. You can get started by heading to the company’s home page. A handy submission box for scheduling appointments is on the home page.
    2. Enter your zip code in the box near the top of the page. Enter your zip code to search for the location closest to your home.
    1. Choose your location. In some cases, there may be more than one location nearby. You can either choose the closest one or search for reviews and choose the location with the highest rating. Customer service varies by location, as does the list of available services.
    2. Click on Request A Service. Once you choose a location, you can click on the Request A Service button to schedule an appointment. You can also schedule an appointment by giving BFP a phone call using the phone number of your local branch.
    1. Fill out the service request form. Enter your information on the appointment form and click submit.
    1. Wait for the company to contact you. You should hear from Benjamin Franklin via your preferred communication means shortly, with next-day service available at most locations. We recommend calling for emergencies since the response time is shorter.

    You can start by heading to Benjamin Franklin Plumbing’s website to find your local branch (and whether or not there is one).


    Compare Benjamin Franklin Plumbing vs. Other Plumbing Providers

    Benjamin Franklin Plumbing compares favorably with other plumbing providers, boasting more services and average-to-below-average prices. Customer experiences are largely positive — we’ll discuss this further in the following section — but there’s significant variation from one location to the next.

    The best part about choosing Benjamin Franklin is that it can be a one-stop shop for all your plumbing needs. The company offers ordinary plumbing services and emergency repairs but also services water heaters, sump pumps, sewer lines, and more.

    While this is convenient, some customers may prefer to use a specialist for more involved jobs. 

    The table below provides a high-level look at how Benjamin Franklin compares to the competition.

    ProvidersBenjamin Franklin PlumbingARS/Rescue RooterRoto-RooterMr. Rooter
    Our Score95.091.092.591.0
    BBB Score*A+A+NRA+
    Cost ($–$$$$$)$$$$$$$$$$
    Service Area32 states24 states50 states plus Washington D.C.46 states plus Washington D.C.
    Emergency ServicesYesYesYesYes
    SchedulingOnline or phoneOnline or phoneOnline or phoneOnline or phone
    Customer SupportPhone or emailPhone, email, live chatPhone, email, live chatPhone, email, live chat

    * Better Business Bureau scores are accurate as of May 2023.


    Customer Reviews of Benjamin Franklin Plumbing

    Customer reviews of Benjamin Franklin Plumbing are largely positive but vary by location. We repeatedly saw common themes in reviews: people being satisfied with the work but unhappy about not-so-great customer service. Approximately 25% of customers felt that service fees were too high, especially for high-end jobs, but most reported Benjamin Franklin as having the lowest cost of the companies they considered.

    We have a lot of experience comparing plumbing businesses and spent considerable time reviewing information about Benjamin Franklin. In our opinion, Benjamin Franklin is a company we would hire to work in our own homes.

    As with any franchise-based business, there is the risk that your local branch provides a below-average customer experience. We encourage you to read specific reviews of your local Benjamin Franklin branch before you commit, just to be safe.


    So, Should You Hire Benjamin Franklin Plumbing?

    If you’re looking for a low-cost, reliable plumber to handle virtually any home plumbing problem, you should hire Benjamin Franklin Plumbing. The company offers a wide range of services, including 24/7 emergency availability, and doesn’t charge extra for weekend or holiday jobs.

    Due to mixed customer feedback, we recommend reading reviews for your local Benjamin Franklin branch before making your final decision. Most customers are satisfied with the company’s work, timeliness, and prices, but a vocal minority reports having issues.

    Benjamin Franklin compares well with other plumbing businesses like Mr. Rooter, ARS/Rescue Rooter, and Roto-Rooter. Benjamin Franklin offers slightly more services than your average company, and its prices are at or below the industry average in most places.

    In addition to hiring Benjamin Franklin Plumbing, you have the option to enhance your home’s plumbing protection by subscribing to a plumbing home warranty package. This will provide extra coverage for the various plumbing components in your home.

    If you are also interested in a home warranty for other appliances in your home, such as your water heater, and you want to explore more options, check out our comprehensive review of American Water Heater Warranty.

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    4.6

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    4.6

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    $75 Off Plumbing or Drain Cleaning

    FAQs About Benjamin Franklin Plumbing

    What types of plumbing services does Benjamin Franklin Plumbing offer?

    Benjamin Franklin Plumbing offers a wide range of services covering almost any plumbing need. These services include general plumbing repairs, drain cleaning, pipe repair and replacement, water heater services, water leak detection, and even emergency plumbing services. Keep in mind that not all services are available at all locations, so check with your local franchise, if one is near you, for location-specific information.


    What is Benjamin Franklin Plumbing's On-Time Guarantee?

    Benjamin Franklin Plumbing takes punctuality seriously. Its On-Time Guarantee promises that its plumbers will arrive at the scheduled time for your service appointment. If they are late, they will pay you $5 for each minute they’re late, up to $300. This is one of the biggest perks of choosing Benjamin Franklin.


    What is the process for scheduling a service appointment with Benjamin Franklin Plumbing?

    You can schedule a service appointment with Benjamin Franklin Plumbing by calling your local branch or filling out the service request form on BFP’s website. Once your request is received, a representative will reach out to you via your preferred communication method to confirm the date and time of the appointment.


    How much does Benjamin Franklin Plumbing cost?

    Ben Franklin Plumbing charges average rates by plumbing industry standards. Some customer reviews mention higher-than-expected prices, but most say the company charges average or below-average prices. You should expect to pay between $50 and $150 for a simple general plumbing repair (such as leaks and drain snakes). More involved work like water heater maintenance, plumbing fixture installations, or work on your septic system can cost anywhere from several hundred to several thousand dollars.


    Does Ben Franklin Plumbing offer a warranty?

    Yes, it does. For most work, Ben Franklin offers an extended warranty that guarantees the work done by its technicians. This gives you peace of mind that you won’t have to pay more if work doesn’t get done correctly the first time or if something fails within its warranty. Keep in mind that your home warranty may cover some plumbing work, so don’t forget to check the terms and conditions.


    Editorial Contributors
    avatar for Dan Simms

    Dan Simms

    Contributor

    Dan Simms worked in real estate management for five years before using his experience to help property owners maintain their own homes. He got his master’s degree in English Literature and Creative Writing, and he now enjoys sharing his knowledge about homeownership and DIY projects with others on Today’s Homeowner. When he’s not writing, he’s usually outdoors with his wife and his dog, enjoying mountain biking, skiing, and hiking.

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    Roxanne Downer

    Editor

    Roxanne Downer is a commerce editor at Today’s Homeowner, where she tackles everything from foundation repair to solar panel installation. She brings more than 15 years of writing and editing experience to bear in her meticulous approach to ensuring accurate, up-to-date, and engaging content. She’s previously edited for outlets including MSN, Architectural Digest, and Better Homes & Gardens. An alumna of the University of Pennsylvania, Roxanne is now an Oklahoma homeowner, DIY enthusiast, and the proud parent of a playful pug.

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