Moving Methodology

At Today’s Homeowner, we strive to bring you the most transparent, accurate information for your moving projects. Our moving company ratings emphasize what matters most to you — reputable, affordable moving companies able to tackle a wide range of packing and moving tasks.

Our ratings are based on publicly available information about each moving company, secret shopping online and over the phone, customer-review analysis, and interviews with former and current professional movers.

A company can earn a maximum of 100 points across four categories converted to a ten-point scale. We researched and analyzed dozens of full- and self-service moving companies and developed the following formula:

  • Transparency (30 Points): We awarded top points to moving companies that supplied quotes quickly and provided easy-to-read moving contracts. We used the availability of sample pricing and quick quote features, GPS tracking, and clear customer service hours to determine this metric. Points were also awarded for up-front communication regarding policies, licensing, insurance, and the clear listing of added fees.
  • Basic Service Options (20 Points): While this may seem like a given for most movers, a strong basic service profile is not guaranteed when you book your move. Maryland movers that offer local, long-distance, and international moving, while providing packing and loading with their basic service packages rate highly here.
  • Customization Options (30 Points): Aside from basic services, a comprehensive list of added services indicates a mover’s quality. Assembly and disassembly, valuation coverage, piano moving, car shipping, and similar add-ons indicate a mover that puts customer service first.
  • Reputation (20 Points): We assessed each mover’s Better Business Bureau (BBB) profile and TrustPilot reviews. We weighed BBB ratings, the company’s complaint response rate, and their overall star rating to calculate this metric.

We monitor company data on an ongoing basis to keep rankings and information up to date.