Long Home Products has been in the home improvement business for over 75 years, serving the East Coast with roofing, windows, doors, and bath upgrades. Depending on the scope, most projects cost between $10,000 and $30,000. Roof replacements typically start around $12,000, and full window packages can easily run $15,000 or more.
Pricing is on par with national competitors’, but Long stands out in terms of installation quality and warranty coverage — especially its 50-year transferable roofing warranty through CertainTeed.
That said, homeowners should be cautious of high-interest financing and occasional aggressive sales tactics. In this review, I’ll break down what Long does well, where it falls short, and what you should know before signing a contract, whether you’re replacing a roof, upgrading windows, or adding a new entry door.
Fast Facts About Long Home Products
Founded in 1945, Long Home Products is a well-established home improvement company serving the East Coast. It’s headquartered in Savage, Maryland, and operates in 10 states plus Washington, D.C. Over the decades, the company has built a reputation for solid workmanship and above-average product quality.
Quick Highlights
- Today’s Homeowner Rating: 79.5/100
- BBB Rating: A+
- Services: Roofing, windows, doors, and bath systems
- Standout Feature: 50-year transferable roofing warranty
- Service Area: Mid-Atlantic and New England states, plus Florida
Long Home Products Pros and Cons
Like most large home improvement firms, Long Home Products has both standout strengths and a few watchouts. Here’s what homeowners should know before committing:
Pros
- Strong warranty coverage: A 50-year transferable warranty on CertainTeed roofing products, including labor, sets Long apart from most competitors.
- Financing options tp to $100K: Long offers in-house financing with no money down and a relatively smooth approval process for qualified homeowners.
- In-house design support: You’ll get guidance from a Long design consultant to help match styles, especially for windows and doors.
- Fast turnaround on installs: Some services, like window replacements, can be completed in a day.
- Covers roof repairs: Unlike many competitors, Long offers repair services—not just full replacements.
- Referral bonus: You may get a $500 incentive for referring friends or neighbors.
Cons
- Financing can be costly: Financing relies on unsecured loans, which often come with high interest rates — especially for those with lower credit scores.
- Warranty is product-limited: That 50-year warranty only applies to CertainTeed products and has a transfer window of 10–15 years.
- Sales tactics can be aggressive: Some homeowners report high-pressure sales pitches and inconsistent communication on follow-ups.
- Limited remodeling scope: Great for specific upgrades like roofs or windows, but not ideal for full-home renovations.
What Services Does Long Home Products Offer?
Long Home Products focuses on targeted home upgrades — think windows, roofs, doors, and baths — rather than full-scale remodels. It’s a good fit if you’re looking to update specific parts of your home, but not ideal for major renovation projects that require a general contractor.
Here’s how each service stacks up:
Windows
Long Windows offers a solid selection of double-hung, casement, awning, and bay window products, with one-day installation available in some cases. Every installation includes measurement and estimation services, plus its “Red Carpet Service” that protects your home from dust and debris during the job. That should be standard, but Long earns points for putting it in writing.
Roofing
Long Roofing installs asphalt, metal, flat, and designer shingles, as well as gutter replacement and roof tear-offs. The standout feature is the CertainTeed Integrity Roof System™, which includes all roofing components installed to spec using CertainTeed materials. It’s not revolutionary, but it does follow best practices and avoid shortcuts. The 50-year transferable warranty (limited to CertainTeed products) is among the best in the industry.
Long also offers roof repairs, which is rare for companies of this size and can be a major plus if you don’t need a full replacement.
Baths
This is where Long’s offering feels underwhelming. Services are limited to modular bath and shower replacements — no vanities, no full remodels. The prefab systems don’t match the durability or aesthetic of custom tile or traditional installations, so if you’re looking for something high-end, you’ll want to look elsewhere.
However, Long does stand out for offering accessibility conversions, such as walk-in tubs or barrier-free showers, which are things most large firms skip entirely.
Doors
Long installs entry, patio, and storm doors with a wide range of styles and materials. Custom door design is available, which is a nice touch. If you’re replacing old or builder-grade doors, Long can handle the entire process from selection to installation.
This site receives compensation from the companies featured in this listing, which may impact where and how products appear. This listing doesn’t feature all companies, products, or offers that may be available.
Where Is Long Home Available?
Long Home Products’ service area is along the East Coast, where it serves 10 states and Washington, D.C.:
- Maryland
- Virginia
- West Virginia
- Massachusetts
- Rhode Island
- New Hampshire
- Connecticut
- Pennsylvania
- Maine
- Florida
- Washington, D.C.
What Type of Warranty Does Long Home Offer?
Long Home Products offers one of the strongest warranties in the roofing industry, but it’s important to understand the details. The warranty comes through CertainTeed, a leading roofing manufacturer, and it’s called the SureStart PLUS™ program. If you use CertainTeed products and certified installers like Long, you’re covered for up to 50 years on both materials and labor. That includes not just the shingles, but also installation, tear-off, flashing, and even disposal costs.
What makes this warranty stand out is that it’s transferable. If you sell your home within the first 10 to 15 years (depending on the specific product) the warranty can be passed along to the new owner. That’s a major value add for homeowners thinking about resale.
Just know that this coverage only applies if you use CertainTeed materials. Other brands won’t qualify for the same level of protection. Still, as a contractor, I see this as one of the most complete and homeowner-friendly warranties available provided the job is done by the book.
If you want to know more about their Integrity Roof System, check out their video:
Related: Certainteed vs GAF Roofing Shingles Comparison
What’s It Like To Work With Long Home Products?
Long Home Products offers several ways to start your project. You can schedule a consultation online, over the phone, or in person. The company provides free estimates and includes an in-house design consultation, which is helpful if you’re unsure what style or product best suits your home.
Financing is available for projects up to $100,000, but there’s a catch. The financing is offered through unsecured loans, which means you don’t need to put up collateral. That’s convenient, but it often comes with higher interest rates—especially if your credit score isn’t strong. If you qualify, Long promises no money down and no hidden fees, and in my research, I didn’t come across any complaints about surprise charges.
Overall, the process is straightforward. Long acts as a single point of contact from start to finish, handling everything from the initial estimate to the final cleanup. That makes things easier on homeowners who don’t want to juggle multiple contractors or chase down subcontractors.
What Customers Say About Long Home
Customers have consistently high praise about Long Home, with an A+ rating and 4.48/5 stars on the BBB. Here’s what they had to say:
The Positives
Feedback from users was highly positive, touting excellent installation and professional staff.
Professional, Friendly, and Knowledgeable Staff (42%)
A large portion of customers appreciated how courteous, well-informed, and patient the Long Home Products representatives were. Many specifically mentioned feeling heard and not pressured into making decisions.
“Tyrell B. went over the process and helped me with options without feeling pressured. He was more concerned that I was happy with the design and cost of the project.” – Raina Arengo
Efficient and Clean Installation (30%)
Customers frequently praised how quickly installations were completed—often within a day—and how clean the worksite was afterward. The crews were described as respectful and professional.
“Had a tub to shower… was fast… cleaned up everything in one day. Looks great. Price was reasonable. Very happy.” – Wayne Shaffer Sr
High-Quality Products and Workmanship (26%)
Many customers noted a significant upgrade in quality after installation, commenting on the appearance, durability, and usability of the products installed.
“The quality of the windows and ease of use are a huge improvement over our 37-year-old Anderson windows.” – Fran Bents
The Negatives
Customers did note a few downsides, many related to pricing and poor communication.
High or Inconsistent Pricing (17%)
Some reviews pointed out that the pricing seemed excessive or that sales tactics felt pushy. Others were disappointed by aggressive upselling or unclear estimates.
“During the initial pitch, the sales rep presented a highly inflated estimate of $78,000 for their best asphalt shingles.” – Phillip LeBlanc
Poor Communication and Missed Appointments (13%)
A number of customers cited frustration with delayed responses, last-minute cancellations, or lack of follow-up. This often led to disappointment or loss of trust in the company’s reliability.
“I have been waiting 7 months for my windows to be installed… They never said they could not fulfill my brown color for my condo.” – Michele Vance
Positives & Negatives of Long Home
For this type of company, Long Home Products is one of the better ones regarding service and variety. I dug into the fine print of its 50-year warranty. But besides the aforementioned caveats, I found the warranty solid and transparent.
The company offers a solid variety of products. Companies like CertainTeed are well-known and respected among professionals. While those products may come at a premium, the homeowner nonetheless gets good value for them.
I’ve read many satisfied reviews of Long Home Product’s service, process, and installation team. Customers report that it’s quick, efficient, and professional, with a high level of workmanship.
While I listed some of the general cons of the company, most of those are just part and parcel of working with a large home improvement provider. The most concerning things I saw were in reviews, and they appeared to orbit around two central complaints: aggressive sales pitches and tactics and poor follow-ups on corrective action.
Aggressive sales tactics mostly took the form of a pushy salesperson or spam-like phone calls. I also read reports of gross over-bidding, sometimes on the order of nearly three times the market. While I’d like to say that it’s wholly the company’s fault and to find a different one, it’s unfortunately common in all companies in this space. Even more disappointing, it disproportionately affects the vulnerable, especially older adults. I’m not saying it’s the rule with Long Home Products (or other companies like them), but people are reporting these things happening, so homeowners should be aware and prepared if they run up against these issues.
Corrective action is the other one. Some consumers reported experiencing an underwhelming response from the company when work was incorrect or products were faulty. That includes difficulty getting answers and long wait times for the work to be corrected. Again, I’m not saying this is what you should expect from Long Home Products, but I think you should be aware of it.
The Verdict: Is Hiring Long Home Worth It?
If you’re looking for a company that offers solid workmanship, dependable warranties, and a relatively hassle-free experience, Long Home Products is a strong contender, especially for roofing, windows, and doors. While their pricing isn’t the cheapest, the quality of materials and installation generally justifies the cost. For targeted upgrades — not full renovations — Long Home Products delivers value, reliability, and some of the best warranty coverage in the business.
That said, you’ll want to keep an eye on financing terms and avoid being pressured into making same-day decisions. Like any big contractor, the experience can vary depending on the salesperson or project manager, so stay firm, ask questions, and read the contract carefully.
This site receives compensation from the companies featured in this listing, which may impact where and how products appear. This listing doesn’t feature all companies, products, or offers that may be available.
FAQs on Long Home Products
The standout feature is the 50-year transferable warranty offered through CertainTeed. It covers labor, materials, and even tear-off and disposal costs. That level of coverage is rare in the industry, especially since it applies to labor when installed by certified pros like Long. If you’re planning to stay in your home long-term — or want to boost resale value — this kind of warranty is a major advantage.
Long doesn’t publish sales data, but based on customer reviews and service focus, roofing and windows appear to be the company’s most in-demand offerings. Roofing gets particular attention due to the high-value warranty, while window customers often cite fast turnaround and noticeable improvements in comfort and energy efficiency.
The biggest benefit is how streamlined the process is. You get a single point of contact from start to finish, including consultation, design, installation, and follow-up. For homeowners who don’t want to juggle multiple contractors, that kind of convenience is a big plus. The workmanship also gets high marks, and the in-house design support helps you choose products that match your home’s look and feel.
