uShip was founded after Matt Chasen had a poor experience with a truck rental company during a DIY move 20 years ago. He was inspired to connect clients with shippers with extra room in their trucks and cargo holds and provide a generally easier option for small shipments. Based in Austin, Texas, uShip is a solution to many specialty shipping needs. Whether you’re looking to plan a full-scale move, ship a car, or send a single item from New York to California, uShip’s platform should work for you. Read on to learn more about:
- uShip’s service offerings
- How much your uShip shipment should cost
- What past clients thought of their uShip experience
Our uShip Review
uShip is a truly modern solution to small shipping needs. This online marketplace makes facilitating shipments of all sizes possible from the comfort of your home office. That said, the quality of service you’ll be provided will largely depend on the relative quality of the shippers in your area with availability.
Positive reviews of uShip report ease of use during the booking process. Quotes and price points are easy to compare making it the best option for the savvy buyer. You’ll have to thoroughly delve into customer reviews aside from weighing different service quotes before you book. Luckily for you, the sheer number of shipping options uShip offers means you’ll have a few different choices when confirming your shipment. For this reason, we rate uShip very highly. If you take the time to research and select the correct shipping partner, you’ll be assured of a positive experience.
Pros & Cons of Using uShip
- 41,000-plus shipping partners across the United States
- An easy-to-use interface makes comparing quotes and offers easy
- Shipment tracking offered by many partners
- Few defined requirements for shipping partners can lead to spotty quality.
- Claims processing can be dependent on the carrier’s
How Much Does uShip Cost?
uShip’s vast partner network means nailing down exact pricing figures for different services can be difficult. However, a shipping calculator on uShip’s website yields somewhat reliable figures.
We’ve included some of these below for you to reference.
When you’re planning on booking with a uShip partner, your price and success in landing a shipper will depend on how detailed your shipment listing is. You’ll also have the option of either naming your price or waiting for another carrier to bid on your job and name your price for you. You should use the shipping calculator before posting your listing, regardless of your choice. This will help you be aware of typical market rates when negotiating a final price.
|Less than 2,000 lbs of household goods||Portland, ME – Austin, TX||2,082 miles||$1,720|
|2017 Honda Accord||Portland, ME – Austin, TX||2,082 miles||$1,220|
|Baby grand piano (550 lbs)||Manhattan, NY – Miami, FL||1,278 miles||$1,391|
|Two-bedroom move||Manhattan, NY – Miami, FL||1,278 miles||$3,162|
What Services Does uShip Offer?
As a shipping broker, uShip connects users with transportation service providers across the United States for various needs. All shipping requests and work orders come with their “ship with confidence” assurance and 24/7 shipment tracking through the uShip mobile app or on the uShip website. Here are a few of their most prominent offerings.
Business accounts are also available, along with the usual residential and private shipping requests that uShip facilitates. uShip works as a logistics manager for many prominent firms, including eBay, Etsy, Anheuser-Busch, and far more.
Be it a personal family vehicle, a large work truck, an RV, or a piece of heavy farm equipment, uShip has ample experience in moving it. Through the platform it provides, car shipping quotes are easy to obtain. uShip works with both major shippers and independent operators to provide this service.
Whether you’re planning an entire move or simply need a few items shipped a state over, uShip partners with numerous moving companies of all sizes across the country. Their partners can offer unused space alongside existing shipments, which decreases average rates.
Small Shipment Moving
If you live in a student or studio apartment or are looking to ship a single high-value item (like a piano or family heirloom) to any point in the U.S., uShip will likely have a partner to help. Similar to its small move services, you’ll be able to take advantage of small spaces on existing shipments. This functionality will make low rates easier to come by.
Pet and Livestock Shipping
Though special registrations are required of livestock and animal shipment companies, uShip partners with many prominent operators in this niche. You’ll have to look up registration requirements in your particular state and do deep dives into customer reviews to confirm the quality of this range of services.
Service Area & Availability
uShip partners with more than 41,000 independent shippers and self-owned and operated trucks throughout all 50 states. As a whole, uShip has handled more than 9 million shipments from 6 million independent customers across six continents. Depending on the remoteness of your exact location, you may need to post your listing with more advance notice to guarantee service. That said, uShip’s network provides nearly unprecedented coverage and should be able to help you.
You’ll be able to procure shipping help from them if you live in the following states:
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- Washington D.C.
- West Virginia
How To Schedule With uShip
To book a shipment through uShip’s marketplace, you’ll have to create an account on their website. Once you’ve done this, you’ll be able to create a listing for your particular shipping needs.
uShip’s interface allows for messaging between vendors and clients and getting instant quotes for a range of shipping needs. You’ll be able to post your shipping listing with your pickup and dropoff parameters, including time frame and delivery locations, estimated shipping weight, and more.
When you post such a listing, you’ll be able to choose precisely how you’d like the quote and checkout process to go. You can post the desired price with your listing or allow independent shippers to bid on your job. If you opt for the former choice, you’re not guaranteed to field even a single quote for your job. You’ll have to look into average rates for given shipping requests of your size and post a reasonable range for service.
At any rate, you’ll want to post your listing with ample time ahead of your desired moving or shipping date. The shipping process, in general, can be time-consuming, especially if you live in a remote area. uShip’s status as a broker makes it difficult for them to ensure equal depth of service in all areas across the country.
Driver History and Ratings: Their Importance
uShip’s interface gives ready access to each shipper’s reputation and service profile. You’ll be able to easily see each provider’s overall rating. This is especially important when vetting auto shippers or heavy equipment movers. You’ll want to be assured of quality no matter your shipping needs, and uShip makes that easy.
We got a quote for a 1,500-mile auto shipping job from Buffalo, New York, to Austin, Texas. Three separate shippers’ rates were shown, each with its own independent ratings. The lowest rate shown was under $1,400, while the highest was around $2,000. You are initially given the option of selecting between either the best value, the highest-rated, or the greatest overall value. Whether you’re going with a locally-owned trucking company or a shipping giant like Montway Auto Transport, you’ll be able to fully explore your shipping options before you book.
uShip’s “Ship With Confidence” Guarantee: What You Should Know
uShip’s “Ship With Confidence” slogan includes a $500 provision for protection in the event of damage. Considering uShip’s broker status, you’ll be primarily responsible for vetting your drivers and shippers and ensuring that your shipment is well-cared-for. You can do this by following these steps:
- Obtain a bill of lading and contract: Before you ship with any provider, obtaining a bill of lading and a contract is entirely necessary. These documents will explicitly state which items of yours are to be shipped, with the agreed-upon price shown.
- Checking for valid insurance: When you converse with any driver or shipper, you’ll want to ensure that their cargo insurance is sufficient to handle your goods. Be sure to ask about this before booking.
- Looking up driver ratings: Driver ratings are readily displayed on uShip’s user interface. These are the primary factors to consider.
- Paying upon job completion: No uShip operator will request payment before the completion of a job. Given the standard practices that this provider adheres to, such requests will result in that provider being blacklisted from uShip.
- Paying via secure payment method: Paying via PayPal or a secure credit card is recommended. Using a wire transfer or paying via cash could be risky, especially if you have to file a claim for damages or loss.
uShip Reviews From Actual Customers
As a shipping broker, uShip partners with independent operators across the country to provide large and small shipping services. This network of individual providers will each have its own sets of customer reviews.
uShip’s interface puts you in a position to receive bids from numerous carriers. Whether you’re shipping a single piece of furniture, shipping a car or motorcycle, or are planning to stage an entire large-scale move, you should look into these reviews before booking. Google, Yelp, BBB, social media, Trustpilot, and other independent sources will be more than enough for you to evaluate the shipping provider you’ve booked.
If you’re hiring a moving company or auto transport company through uShip, then you should check their registration status with the USDOT, along with making sure that all insurance policies and basic business registrations are up to date.
Craig had a damage claim that the actual shipper would not acknowledge or settle. uShip was able to resolve the issue for him:
“Shipped a new golf cart from dealer to home. The cart arrived with a cracked windshield. Pictures show the cart being picked up on the shipper trailer with no damage and then delivered home with a cracked windshield. Late Night Shippers refused to accept responsibility. UShip offered mediation, but the shipper refused. Uship offered a reasonable refund of service fees and Match funds. Very Prompt attempt at mediation and generous Offer of a refund of services. I’m happy.”
Peter had to get a feel for uShip’s website at first but ultimately had a positive experience when he shipped with them:
“Uship is a great place to list something you want to be transported. Lots of people are always looking to ship and transport. I find the website isn’t very user-friendly when you first sign in, but once you thoroughly look through what USHIP has to offer, it’s a great site. I would definitely recommend it. You’ve got to be patient as some bids fall through. Don’t get discouraged, as other transporters are always looking.”
Steve bought a car through a third party and had an easy time dealing with a long-distance service provider through uShip:
“We bought an SUV online ( private deal) and needed it shipped from Edmonton to Winnipeg. It was very easy to do. Hauler Transport was very patient as we had to deal with Royal Bank not excepting a bank draft from our Westoba Credit Union to purchase the SUV. There was a 24-hour delay. He ended up staying the night to wait on us to get the bank draft cleared up.
He kept us calm and made it work for himself and us!
There are a lot of great people out there; Hauler Transport Ltd. is one of them!
Thanks, Uship, for bringing us together!”
Jean had a less than ideal experience when shipping via uShip:
“My experience was bad. The shipper delivered my badly damaged goods to a different unassociated establishment, asking them to repair and deliver. Then the shipper skipped town, not completing paperwork or documentation. Insurance is bunk — asking for impossible items like a purchase receipt for an antique that’s been in my family for four generations and not accepting a repair bid from a reputable company. UShip pointed fingers, and no one accepted responsibility. I’ve had a flurry of emails that are a case study in bad business. I’m disgusted.
(Edited: Notice the uShip response does not include addressing the irresponsible shipper problem — who they clearly didn’t vet — and notice the abdication of responsibility for the insurance company — which is the only one available on the uShip site. This is the model that is used, not customer supportive or friendly.) UPDATE: the business to which C&F shipper (contractor through uShip) delivered the goods reported that C&F vandalized their property, harassed their female staff, and did not pay their bill.”
uShip is one of the largest online marketplaces for car shipping, household items movers, pet and animal shippers, and far more. As an online broker, it is able to partner with many of the best car shipping companies and independently owned trucks to make small shipments more accessible to you. uShip is able to provide generally low rates since it partners with shippers who generally have a little space to fill on an already-existing shipment.
With an A+ rating from the Better Business Bureau and thousands of satisfied customers annually, uShip is one of the most reliable options for a range of needs. Positive reviews report ease of booking and low shipping rates relative to the competition.
Of course, the flexibility that uShip offers allow clients to effectively set their own prices for certain services. However, this opens people up to scams from certain companies in the form of lowball offers. uShip’s negative reviews nearly stem from shoddy customer support in the face of poor experiences with shipping partners.
If you research individual truck drivers and carriers who use this shipping marketplace, you will be afforded more peace of mind and less hassle throughout the process.
Frequently Asked Questions About uShip
Am I guaranteed to get a bid on uShip?
No. If you post your specific shipping need with no desired price, you’ll be at the mercy of whichever shippers happen to be operating in your region and are available to help you. Similarly, if you post a listing with a price, no shipper is required to take on your job.
How much does it cost to ship a car?
On average, you’ll pay around $1,300 to ship a family-sized automobile 1,000 to 1,500 miles. Open transport for any car will cost substantially less than enclosed transport for relocations of any length.
What is uShip's cancellation policy?
You’ll have to request a cancellation through your uShip customer profile on uShip.com once you select your desired shipment and request that it be canceled. The amount of advance notice you’ll have to give will depend on your carrier.
Is uShip's insurance coverage effective?
Again, this will depend largely on your carrier of choice. uShip offers $500 of free cargo insurance, included in your shipping costs. Beyond this, you’ll have to file a claim with your shipper of choice.
What are uShip service charges?
Along with your shipping price, uShip fees for service will factor into your final price. You’ll be paying anywhere from $25 to $150 extra, depending on the size of your shipment.
Today's Homeowner Rating Methodology
At Today's Homeowner, our primary goals are to be a reliable source of information and to be totally transparent to our readers. With that in mind, we’ve developed the following formula to render objective ratings – on a scale of 10 points – for the moving companies we review.
- Transparency (3.0): Communication and being fully straightforward regarding company policies and licensing are incredibly important. A given mover’s willingness to display these, to supply quick quotes, and to provide clearly-worded moving contracts all factor into the three points within this single rating criteria.
- Cost (2.5): A mover’s cost relative to industry averages, as well as accessibility to cost data play a role in the customer experience as much as anything else. We know that being sure of what you’re paying – and being confident that you’re not overpaying – will ultimately make for a positive move. We’ve weighted cost factors accordingly in our ratings.
- Customer Service (2.0): Establishing an easy line of contact with your movers during the booking process or during the move itself is a huge asset for any moving client. The stress of moving, in general, can be greatly eased by knowing you can talk to a licensed professional whenever you need to, which is why we’ve listed this as a key rating category. This is where customer reviews come into play; since the majority of complaints stem from poor customer service, feedback from BBB, Yelp, Google, and other review platforms factor into this criteria.
- Services Offered (1.5): This rates lower on our priority list than many would think, simply due to the fact that many movers provide a similar line of services. However, breadth of service offerings does still vary to a degree.
- Customization Options (1.0): Having the autonomy to fully customize your move should rate highly on any moving checklist. Here, we’ve taken moving package customization ability, as well as pricing for more involved add-ons. Steep pricing for such services can provide something of a soft barrier for clients looking to add to their move, and we’ve taken this into consideration.