If you’ve ever experienced a breakdown of major systems or appliances in your home, then you’re familiar with how destructive the repair costs can be to your budget.
For more peace of mind, home warranty companies offer coverage to protect your wallet and equipment from inevitable issues related to normal wear and tear.
When choosing a home warranty service, you must be diligent in researching a provider’s terms, costs and coverage limitations. Agreeing to a protection plan contract without understanding the agreement can lead to an expensive regret.
You should know precisely what types of equipment are covered and to what extent.
In This Article:
- Plans & Coverage
- Cost Breakdowns
- AWG Home Warranty Reviews
- Our Assessment of AWG Home Warranty
- Our Preferred Provider: American Home Shield
Today’s Homeowner works with an independent reviews team to create evidence-based research that helps our readers make informed decisions. The reviews are always independent. For transparency, we may be compensated if you purchase through a link.
Our independent team of researchers will provide you with the unbiased information you require when considering a protection plan from the AWG Home Warranty division. You will learn the costs you should expect before buying a contract, its coverage limitations and claims-processing details. After a thorough review of the group, we will then discuss why the reviews team suggests a different provider for better overall coverage.
Ultimately, in this AWG Home Warranty review, the reviews team recommends American Home Shield as the best overall home warranty provider. With three available plans with comprehensive coverage and numerous add-ons, customers can find the right warranty to protect their entire home.
AWG home warranty division, or Aegis Warranty Group, was founded in 2016. Based in O’Fallon, MO, the company has an A-rating from the Better Business Bureau, and after eight reviews from actual customers, it scored three out of five stars.
The company works with a national network of licensed and bonded service technicians to diagnose and repair the issues you experience with major home systems and appliances. Per its website, it promises to perform repairs within 24 to 48 hours once a claim is accepted.
What to Know About AWG Home Warranty Plans
Customers can choose between two packages from AWG Home Warranty. The company offers a basic plan and the option to buy more comprehensive protection.
|Covered Item||Premier Plan||Enhanced Plan|
|Central Air Conditioning||✔||✔|
|Clothes Washer and Dryer||✔||✔|
|Cooking Range, Oven, and Cooktop||✔||✔|
|Garage Door Opener||✔|
|Stand Alone Freezer||✔|
Most home warranty companies offer policyholders the option to include optional add-ons to their package to extend their plan. However, the AWG home warranty includes common add-ons like swimming pools, heat pumps, and additional refrigeration units to its premium plan.
What Does the Warranty Cover?
The reviews team was unable to contact the AWG home warranty division to discuss the terms and conditions of a contract or to discover the extent of coverage. Because there is no sample contract available, you must understand what other home warranty companies offer in terms of service and limitations.
When purchasing a quality home warranty service, you are offered financial assistance to cover the costs to repair or replace broken systems or appliances. However, you should know exactly what’s included and to what extent before purchasing service.
- All components or parts necessary for the operation of the system or appliance
- Damage caused by normal wear and tear
- Replacement of a covered appliance or system after it is deemed irreparable
- Pre-existing damage or appliances that have been poorly maintained
- Acts of God like storm damage or fire
- Issues with cosmetic components like knobs, handles and door glass
If you decide to move forward with a plan offered by AWG Home Warranty, it’s crucial that you find out more about its financial responsibilities to its customers.
Cost Breakdowns for AWG Home Warranty
Unfortunately, AWG Home Warranty did not follow up with the review team’s request for a service quote.
Consider that the average cost among home warranty companies usually begins around $300 for basic coverage and $600 for more comprehensive protection. The pricing reported by the AWG home warranty division agent is much higher compared to other providers in the industry, at $185.39 per month.
Trade Service Fee
One cost AWG Home Warranty does reveal is its trade service fee. This expense is typically the responsibility of a policyholder. It is to be paid to a technician when they arrive on your property.
In the home warranty industry, these fees commonly average between $75 to $125. Under an AWG home warranty, the costs can vary between $65 to $75.
How to Get a Quote from AWG Home Warranty
If you’re considering a policy from AWG, the quote process is straightforward. Customers fill out a simple form and provide the company with some necessary information.
- Your Name
- ZIP Code
- Email Address
- Phone Number
- Plan of interest
You will then be greeted by a message thanking you for your inquiry and the promise that a home protection specialist will be in touch shortly. We should note that the research team requested a quote and did not hear back from the company after two days.
You can avoid the online application by calling 855-512-9865 to reach a representative regarding a new home protection plan.
How to Make a Claim With AWG Home Warranty
We found that the claims process with an AWG Home Warranty is performed by calling a representative at 800-480-6502. The department for filing a claim is available 24 hours a day.
Per the company’s website, they claim that they are dedicated to quick repairs; most occur within 24 to 48 hours of acceptance of an issue.
Reviews of AWG Home Warranty
When researching online reviews from real customers, we find that the group is often scrutinized for pushy sales tactics. On AWG’s Better Business Bureau profile, numerous people mention receiving a “pink slip.”
The notification announces that their current home warranty service is set to expire. Typically, the reviewer didn’t hold a home warranty in the first place. When calling the company to inquire about the letter, they were met with salespeople, who explained the benefits of home warranty service, without being asked to.
“Scam operation. Received envelope marked ‘Personal & Confidential – Open Immediately!’ Terroristic advertising tactics are not used by legit companies. Pink letter from AWG (had to ask rep what the real name was; he confirmed Aegis.) Letter states home warranty (never existed) secured by bank (out of business since 2009) is expiring and to call immediately. Don’t fall for these terroristic tactics used by scam/fraud companies.”-Emm, 1 star, BBB
Meanwhile, positive reviews note pleasant experiences with knowledgeable customer service representatives.
“Great company! Always provide prompt service. Very professional. Highly recommended.”- Nicholas F., 5 stars, BBB, 3/19/2018
Assessment of AWG Home Warranty
While the service this provider in the Aegis Home Warranty Group claims to offer is substantial, comments from real-time users and those who have experience with the company say otherwise.
The main issue we found through the team’s AWG Home Warranty review is the group’s sales tactics that made homeowners uncomfortable and irritated. When home warranty companies gain the reputation of acting pushy with consumers, it’s difficult for homeowners to trust their ethics.
The reviews team can also determine that if an average price of $185.39 per month, as reported by its own agent, is an accurate depiction of costs, the company is overcharging homeowners compared to other providers. The average monthly cost from home warranty providers is between $25 and $50 per month.
The lack of information offered by the group regarding pricing and terms and conditions is also off-putting as warranty buyers are diligent in finding the best value for their budgets.
Because of the shortcomings related to the AWG home warranty division, we ultimately suggest American Home Shield as the best overall provider of home warranty.
Preferred Provider: American Home Shield
American Home Shield has been rated the Best Overall home warranty provider for a variety of reasons, especially its selection of specialized, comprehensive plans. With American Home Shield, there’s something for every homeowner’s needs.
- Almost 50 years in business
- Availability in 49 states, all except Alaska
- Three different plan options to choose from
- Customer service request response time is within 24 hours, 98% of the time
- Customers can select their own service fee, from $75 up to $125, to reduce their monthly rate
- 30-day workmanship guarantee
In the team’s opinion, American Home Shield is the best home warranty company. With nearly 50 years in the business, American Home Shield has established a solid reputation for satisfying customers with its portfolio of three plans.
Home Warranty Rating Methodology
To help you find the best home warranty, our reviews team researched numerous home warranty companies, analyzing their coverage plans, pricing and customer service, among other factors:
- Coverage: Home warranty companies that provide extensive coverage and protect important systems and appliances, including your air conditioning, refrigerator and heating, scored higher than companies with minimal coverage.
- Plan variety: A provider with more coverage plans allows for more flexibility among customers. In general, most home warranty companies provide an appliances-only plan, systems-only plan and combination plan.
- Pricing: We scored providers based on their monthly plan prices and service call fees compared to the industry average pricing. Companies with more affordable coverage received more points than companies with more expensive plans.
- State availability: Where you live will determine what companies are available in your area. Home warranty companies that covered more states received more points than companies with a limited state availability.
- Trustworthiness: There are some home warranty companies that are scams and don’t follow through on their service agreements. We rated companies based on their years of experience, ratings on the Better Business Bureau (BBB) and customer reviews.
To keep our data current, our team regularly updates the data points for each company to ensure their coverage offerings, pricing and availability are accurate.