Aire Serv Review (2022)

Check out our review of Aire Serv, an HVAC repair company that offers services to fit your schedule, including nights and weekends with no overtime charges. | Photo Credit: Adobe Stock

Your home’s heating, ventilation and air conditioning (HVAC) system is vital not only to your comfort, but also to the quality of air in your home. While most of these systems are designed to last for decades, they all break down at some point. Unfortunately, this seems to happen just when you need heating or cooling the most.

Protect yourself from extreme temperatures and inconvenient breakdowns by choosing an HVAC company that offers emergency night and weekend services as well as planned appointments, like Aire Serv. You won’t have to wait until the next day for service when you really need it, and you won’t be charged more for repairs completed outside normal business hours. We’ll outline Aire Serv’s HVAC services as well as the pros and cons of choosing this company over its competitors.

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Today’s Homeowner works with an independent reviews team to create evidence-based research that helps our readers make informed decisions. The reviews are always independent. For transparency, we may be compensated if you purchase through a link.


Aire Serv Overview 

Aire Serv Heating & Air Conditioning has more than 200 locations across the U.S. It is part of the Neighborly network of local home service companies and works on all aspects of residential and commercial HVAC systems. At most locations, you can put in a service call at any time and get a quick response on a first-come, first-serve basis. 

Pros

  • Full-service HVAC maintenance, installation, repair and replacement provided
  • Service is available 24/7, including nights and weekends
  • No overtime charge outside business hours
  • 60-day workmanship guarantee

Cons

  • May be more expensive than local companies
  • Not all services may be available at every location

Aire Serv Services

Aire Serv’s services primarily relate to heating and air conditioning, but the company’s technicians can also help monitor and improve indoor air quality in your home or business.

Heating

Aire Serv heating services start with furnace maintenance, repair and replacement. The company’s full-service annual furnace maintenance visit is called the Total Comfort Tune-Up, and it’s best scheduled right at the beginning of the colder months to ensure your heating system is ready for winter and to avoid the need for emergency furnace repair.

Aire Serv can also install or fix heating systems, such as radiators, boilers and HVAC heat pumps. A tech from Aire Serv can also replace a home’s entire heating system if necessary, installing a new, energy-efficient model to reduce heating costs in the long run. If you don’t know which kind is best for your home’s structure and your family’s needs, you can call Aire Serv at 1-855-679-0011 to learn what’s available in your area.

Cooling

As with heaters, Aire Serv’s air conditioning services extend to installation, repair, maintenance and replacement. Whether your AC system consists of a ducted central air conditioner, a split-duct or mini-duct, an evaporative cooler, a swamp cooler or a wall- or window-mounted AC unit, the service professionals at Aire Serv can diagnose and fix it in a timely manner. If you want to make the switch to a new system, a service tech can help you pick the right one and get it installed.

Keep in mind that air conditioner maintenance is important to protect your investment in your home. If you have a home warranty, for example, you may need to prove that you’ve kept up with regular cleaning and maintenance of your air conditioner for repairs to fall under the terms of your contract. Even without a home warranty, you can often save money in the long run by catching HVAC problems early.

Indoor Air Quality

Because heating and cooling systems circulate air throughout a building, they’re closely tied to the quality of the air in that building. Indoor air quality can be reduced by poor ventilation or by biological or chemical pollutants in the air. Dust, pollen and volatile organic compounds (VOCs) are some of the most common indoor pollutants, and Aire Serv can fit your HVAC system with air purifiers to help filter them out. Its technicians can also perform air duct cleaning, add mechanical ventilation and regulate humidity to keep problems from developing.

Commercial Services

Aire Serv also provides HVAC service to commercial buildings, which usually have larger, more complex systems than residential buildings. This includes air conditioning and heating, as well as commercial fans and refrigeration.

Other Services

Technicians from Aire Serv can also provide a variety of HVAC-related services:

  • Geothermal heating and cooling
  • Ductwork insulation
  • Water heater installation, repair, maintenance and replacement
  • Sump pump services
  • Whole-house water systems
  • Thermostat installation and replacement
  • Carbon monoxide and smoke detector installation
  • Humidifiers and dehumidifiers
  • Air purification
  • Whole house fans
  • Attic exhaust fan installation

Shoppers should note that while the company does provide some pump and water services, its technicians are not licensed plumbers.


Aire Serv Costs 

Aire Serv doesn’t provide pricing information on its website because prices are determined by location and service provided. The company does state that it sets prices per job, not per hour. It also has access to many brands of appliances, which may factor into the final price of the job. At many locations, there are no overtime charges for work done on nights, weekends or holidays.

Note that because Aire Serv offers emergency services and doesn’t upcharge for work done outside business hours, its base prices are likely to be higher than those of smaller, local companies. To provide transparency, Aire Serv promises to be upfront about all pricing before the work is done. Additionally, its technicians’ work is guaranteed for 60 days as part of the Neighborly Done Right Promise.

An additional option is Aire Serv’s Advantage Plan. If you become an Advantage Member, you’ll pay a monthly fee to receive regular maintenance and tune-up visits, priority scheduling throughout the year and discounted prices on repairs. You may also be eligible for discounts at other participating Neighborly companies. Aire Serv doesn’t provide pricing details for these plans, likely because they vary by location, as well.


Aire Serv Reviews 

Since the company has locations across the country, details may vary by franchise owner and region. To gather a sense of the overall experience, we read dozens of Aire Serv customer reviews on the Better Business Bureau (BBB) from locations in Delaware, Nevada, Tennessee and Virginia. Here are comments from Aire Serv customers: 

I had Aire Serv out to do some work on my A/C unit. They were professional and did a great job!! I would recommend Aire Serv for any of your A/C or heating needs!! —Beth L. via BBB

They came out quickly[,] assessed the problem quickly, charged me considerably less than the competitor and gave me an education of what I can do differently that would help prevent the issue again in the future. The fix turned out to be rather simple and the tech was honest where the competitor obviously was not. —Joshua C. via BBB

I learned my lesson after using this company and spending substantially higher th[a]n normal rates. Every time I spoke with one of the personnel, they gave me a different reason for why their prices were so high. —Kwame N. via BBB


Final Thoughts 

Overall, Aire Serv is a dependable HVAC repair company with quick response times outside business hours. Some customers state that they feel the provider’s prices are higher than competitors. However, if you need urgent repairs outside business hours, cost is less likely to be the most important factor when it comes to the company you choose. 

Through the company’s national phone line, office staff are available 24/7 to help you schedule the repairs you need. To find what services are available in your area, call Aire Serv at 1-855-679-0011 or visit www.aireserv.com to find your local office.


Frequently Asked Questions About Aire Serv

How much does air conditioner repair cost?

According to HVAC.com, the average air conditioner repair costs roughly $300, but the total price can vary greatly based on the part that’s broken. If you only need a minor repair to a pressure sensor or circuit board, you’ll pay about $50. On the other hand, if you have to replace the condenser coil—one of the most expensive parts—you could pay upward of $1,900 to $2,900.

How do I know if I have a heat pump or forced air HVAC system?

Forced air heating and cooling systems were the standard in residential buildings for many years. However, eco-friendly heat pump systems have been gaining in popularity, and in some homes, it can be difficult to tell just by looking what type of system your home has. The quickest way to know is to look at the outdoor unit and find the model number etched into the metal. Look up the unit’s brand name along with the model number to identify which system it is.

How long does it take to install a new air conditioner?

Typically, a trained technician can install a new central air conditioning unit in four to eight hours. However, factors like weather and the size of the unit or system can complicate installation. Additionally, if parts of the system aren’t easy for the technician to access, the process may take longer.

How often should an HVAC system be serviced?

You should usually have your HVAC system serviced at least twice a year: once in the spring before the summer heat sets in and once in the fall before the winter cold. This will ensure that the system is running properly before you start putting heavy demands on the system.

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