Priority Home Warranty offers three comprehensive plan options for below the industry-average monthly cost. This company may have good coverage for the cost, but the low coverage caps mean you may pay more out of pocket when a major home system or appliance fails.
We do not recommend Priority because of its poor customer service and the fact that it may no longer be in business. If you want quality home warranty coverage, review our list of reputable top home warranty providers.
Our Review of Priority Home Warranty
Total Score: 78 / 100 points
Priority Home Warranty has low monthly premiums and an affordable service call fee that makes it great for homeowners on a budget. However, Priority does have a lower coverage cap than most home warranty providers and has a poor company reputation. Many customers also report that it’s been difficult to contact Priority representatives and successfully submit claims. Due to these claims, it is possible that Priority Home Warranty has quietly gone out of business.
Plans and Coverage of Priority Home Warranty
Score: 20 / 24 points
Priority offers three plan options: Appliance Home Care, Systems Home Care and Total Home Care. The Appliance Home Care and Systems Home Care plans make it easy for you to get only the coverage you need, while the Total Home Care Plan provides comprehensive coverage for all major home systems and appliances. If you need additional coverage for a second refrigerator or your swimming pool, you can customize your plan to fit your needs.
Priority does offer three different plans to choose from, but they only cover the bare essentials, while other providers offer much more comprehensive protection.
Affordability of Priority Home Warranty
Score: 22 / 22.5 points
The Appliance Home Care and Systems Home Care plans are among the most affordable home warranty plans available. The average monthly cost in the industry is $50, and each of these plans starts at just $44 per month. Even Priority’s add-on coverage is affordable, with nearly all items under $10 per month.
Priority has a lower coverage cap for major systems than many other home warranty providers. Whereas some of our top providers have coverage caps of $3,000 or more, you can only get a maximum of $1,600 to cover the cost to replace or repair a home system.
Customer Experience of Priority Home Warranty
Score: 13 / 18 points
Like most home warranty providers, Priority has a 30-day waiting period before you can make your first claim. This company also offers a service guarantee. So if a technician comes to your home and your home appliance or system still is not fixed, they’ll keep coming back until it is.
When we reached out for a free quote from Priority’s website, we were unable to make it past the address page, which did make the quotes process frustrating. With all other home warranty providers, it’s easy to get a free online quote to compare plans and coverage.
Company Reputation of Priority Home Warranty
Score: 10.5 / 17.5 points
Priority opened its doors in 2014, giving it nearly 10 years of home warranty experience, which is valuable for building relationships with home service providers. Currently, there are no open claims or civil rights violations against Priority Home Warranty.
Unfortunately, Priority Home Warranty has an F Better Business Bureau (BBB) rating, is not accredited by the BBB, and has many negative customer reviews. The home warranty industry does experience more negative customer reviews than other industries, but Priority has even more negative reviews than the average home warranty company.
Claims Process of Priority Home Warranty
Score: 10.5 / 12.5 points
Priority makes it easy to submit a claim with its online form and customer service line. If you need emergency service, you can contact the 24/7 customer service phone line and have someone come to your home within 24 hours.
Even though the company claims to quick, efficient service, there is some evidence of the contrary. Many customers have reported long wait times, limited communication, and no-show appointments from service technicians.
Availability of Priority Home Warranty
Score: 2 / 5 points
Priority Home Warranty has limited coverage availability compared to other home warranty companies, but it does offer home warranty plans in 23 states, including Colorado, Alaska, and Indiana. Not many home warranty providers offer coverage in Alaska, so this available coverage does set Priority apart.
Unlike other home warranty providers that offer coverage in nearly all 50 states, Priority only covers 23 states. If you live in states such as California, Texas, and New York, for example, you will have to find home warranty coverage elsewhere.
Priority Home Warranty Pros & Cons
- Easy-to-use live chat feature
- Freedom to choose your own contractor
- Real-time claims processing tracking
- New joiners get $100 off and 3 months of free coverage
- Cannot reach Priority customer service
- Charges $50 cancellation fee
Priority Home Warranty Plans and Coverage Options
Priority Home Warranty offers three base plan options: Systems Home Care, Appliances Home Care, and Total Home Care. Its first two plan options serve as affordable alternatives for homeowners looking to cover specific items throughout their homes. Those in search of catchall coverage, however, can opt for the Total Home Care package which wraps both stand-alone plans into one comprehensive level.
Priority Home Warranty charges a $75 service fee per each new claim filed. Given that the average deductible across leading providers is $76.55, Priority’s technically sits just below the threshold. When rating this provider, we still deemed it more affordable considering some companies charge up to $150 per service request. Should you sign-up for coverage through Priority, or any other provider, this fee will be due at the time of your first diagnostic appointment.
|Service Fee||Appliance Home Care||Systems Home Care||Total Home Care|
Quotes listed in the tables above were collected in March 2023 for a single-family residence in Colorado on a one-year contract term. Claim your free quote to learn more about pricing in your state or area.
Appliance Home Care (starting at $44/month): The Appliance Home Care plan is best for you if you have older appliances or don’t have central heating and cooling. It covers essential home appliances such as your laundry machines, refrigerator, dishwasher, oven, garbage disposal, built-in microwave, and in-fridge ice maker.
Systems Home Care (starting at $44/month): If you want your most essential home systems, such as your air conditioner, furnace, electrical systems, and plumbing lines, the Systems Home Care plan is your best option.
Total Home Care (starting at $55/month): For less than $2 a day, you can protect every major home system and appliance in your home with the Total Home Care plan. This plan covers everything in the Appliance Home Care and Systems Home Care plans.
What Optional Add-ons Does Priority Home Warranty Offer?
Priority Home Warranty has 20 optional add-ons for customers to choose from. Here’s a rundown of what is offered and how much extra each cost per month.
|Add-On||Cost Per Month|
|Limited roof leak||$6|
|Over 5,000 sq. ft.||$25|
|Saltwater pool system||$27|
|Second air conditioner||$10|
|Second clothes dryer||$3|
|Second tankless water heater||$3|
|Tankless water heater||$5|
Does Priority Home Warranty Have Any Exclusions?
Most of what Priority Home Warranty doesn’t cover coincides with general exclusions across the home warranty industry. According to its sample policy, Priority reserves the right to deny claims related to:
- Commercial-grade appliances or systems
- Cosmetic defects (scratches, dings, dents, etc.)
- Damage caused by improper installation or human error
- Damage caused by pests, vermin, or household pets
- Damaged caused by poor routine maintenance
- Haul-away services for defective items
- Pre-existing conditions
Specific exclusions also apply to each item covered across Priority Home Warranty’s base plan options. Be sure to carefully review the fine print of your policy to ensure you’re signing up for coverage that aligns with your expectations.
For specific exclusions on each covered item, refer to Priority Home Warranty’s sample contract.
Does Priority Home Warranty Have Any Coverage Limits?
Priority Home Warranty caps its annual coverage for all included appliances and systems at $1,600 per item, but some items — such as electrical systems and plumbing — have a lower coverage cap of $500 or less. According to our cross-market research, Priority’s maximums sit a good bit lower than the industry average of $3,072.
Priority doesn’t have an aggregate coverage limit, so you can cover as many items as there are included in your plan level so long as the per-item repair or replacement cost doesn’t exceed that $1,600 cap. Any related costs beyond that limit will be left to the policyholder to pay out of pocket.
|Covered Item||Coverage Limit|
|Limited roof leak||$1,600|
|Second air conditioner||$1,600|
|Second clothes dryer||$1,600|
|Second clothes washer||$1,600|
|Second tankless water heater||$1,600|
|Tankless water heater||$1,600|
Priority Home Warranty Customer Reviews
We use reliable business review organizations, such as the Better Business Bureau (BBB), Google reviews, and TrustPilot, to better understand the experiences of real Priority customers. Priority Home Warranty is not accredited by the BBB and currently has an F rating. We read through hundreds of reviews and have selected the ones that we believe can help you make a decision about a home warranty for your home.
Positive Reviews of Priority Home Warranty
Positive reviews of Priority mention great customer service, quality home services, and affordable rates. We were unable to pull any reviews from the BBB, but we were able to find positive reviews on TrustPilot.
Priority Home Warranty they’ve always been right there for us any time we have had to use them. They’re very friendly and they’re just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they’ve just been very professional and have addressed the problem immediately.— Cahalin, October 2022, TrustPilot
Negative Reviews of Priority Home Warranty
The most recent set of complaints has noted that Priority has seemingly stopped its services. Many customers have not been able to get in contact with Priority’s customer service line, nor have they been able to submit a claim. Our reviewers have also tried to get quotes from Priority, but the website is not responsive.
I’ve had the policy since March 2022. Made first claim in February 2023. According to my account, my last call to Priority was June 2020. My first and only claim is date December 12, 2023. If Priority’s dates look funky, it’s because they are! I haven’t heard from them about the claim. The phone numbers don’t work. I can’t find an email address. The Contact button on the website doesn’t work. I have no way to contact Priority. I want my money back! It’s no good having a warranty if I can’t get service!— AJ, February 2023, TrustPilot
Priority Home Warranty has disappeared! Their website is gone, their phones are all disconnected and yet they are still debiting payments. If anyone is attempting to file a claim based on their contracts, best of luck. They ran and our money did too.— CLM, January 2023, TrustPilot
How To File a Claim With Priority Home Warranty
To file a claim with Priority Home Warranty, you can either call the customer service phone number or submit an online claim. Follow these easy steps and you’ll have a knowledgeable technician at your door in no time:
- Determine which home system or appliance needs service.
- Call or go online to submit a claim.
- Put in your information and get confirmation.
- A Priority representative will be in touch to confirm your claim.
- Get a time for a technician to come to your home — Priority will set this up.
- Pay the service call fee of $75.
- Get your home system or appliance repaired or replaced.
Is Priority Home Warranty Worth It for You?
Priority Home Warranty may have lower monthly premiums and an affordable service fee, but it has a very limited service area compared to its competitors, has lower-than-average coverage caps, and unresponsive customer service.
Because so many customers have recently had trouble submitting claims and getting in touch with Priority representatives, we do not recommend this company. Instead, check out our recommended home warranty providers.
Priority Home Warranty vs. Other Home Warranty Companies
When it comes to quality home warranty providers, Priority Home Warranty is not the service we recommend. Instead, take a look at the best home warranty providers in the industry and see what each company has to offer, specifically responsive customer service representatives, high coverage amounts, quick response times, and comprehensive coverage.
|Provider||Best for||Monthly Cost||Service Fee||BBB Rating*||Date Founded||Company Reviews|
|Priority Home Warranty||–||$44 – $55||$75||F||2014||Read our review of the top home warranty companies|
|Liberty Home Guard||Best for Customization||$50 – $70||$65 – $125 (not customizable)||NR||2017||Read our review of LHG|
|Select Home Warranty||Best Value||$60 – $64||$60 or $75||B-||2012||Read our review of SHW|
|American Home Shield||Best for Coverage Limits||$50 – $100||$75, $100, or $125||B||1971||Read our review of AHS|
|Choice Home Warranty||Best Claim Acceptance Rate||$47 – $55||$85||F||2009||Read our review of CHW|
|AFC Home Club||Best Additional Benefits||$30 – $50||$75, $100, or $125||B||2009||Read our review of AFC|
* Better Business Bureau (BBB) ratings are accurate as of March 2023.
Frequently Asked Questions
How many years is a home warranty good for?
A standard home warranty lasts for 12 months per coverage term unless you purchase a multi-year plan. If you’re satisfied with your coverage after that first year, you’re free to renew your policy into the next calendar year. Some providers even offer automatic renewal, once you’re confident in the coverage you’ve selected.
What is the difference between a home warranty and home insurance?
A home warranty is designed to protect the appliances and systems in your home as they break down due to normal wear and tear over time. Home insurance, on the other hand, is meant to protect your home, belongings, and sometimes even the people in it from catastrophic damage such as natural disasters, vandalism, or theft.
What should I look for when buying a home warranty?
When shopping for the best home warranty for your home, you’ll want to keep an eye out for companies with:
- Established customer bases with multiple years in business
- High annual per-item coverage caps (the industry average is $3,072)
- Appliance-only or systems-only options if you’re not looking to cover all items in your home
- A low history of claim denials alongside overall positive customer reviews
Is it worth it to extend a home warranty?
Because home warranties are renewable year after year, there aren’t any limited extension options available. If you’re happy with the coverage you’ve received during your first 12 months with a carrier it’s always worth renewing. If you’re looking to switch providers, be sure to check out our complete comparison of the best home warranty companies on the market.
Today's Homeowner Home Warranty Ranking Methodology
At Today's Homeowner, transparency and trust are our most important values for the reader.
To create this rating system, our team spent hours researching more than 60 companies, analyzing 2500+ key data points, getting the thoughts and opinions of 1000+ homeowners, and speaking to home warranty company representatives directly. We also dug into the fine print on each company’s service agreement to ensure no detail was left out.
We developed an objective home warranty review and rating methodology to score each company based on several criteria. We used a five-point scale with a point index ranging from 0.00 to 1.00. The minimum awardable value is 0.0, whereas 1.00 is the maximum. These numeric points are translated into star ratings using whole-star increments between one and five.
Here is a quick breakdown of our five core scoring categories:
- Coverage (0.4): This category evaluates the scope of protection offered by a home warranty provider. We distinguished between limited and broad coverage to help homeowners identify their home protection needs. We also factor in claim turnaround times, average waiting period lengths, plan types, annual coverage limits, policy exclusions, etc.
- Cost (0.3): This category considers what home warranty companies charge homeowners monthly, annually, and out-of-pocket. We urge homeowners also to consider the cost-to-value ratio of a home warranty plan.
- Transparency and Trustworthiness (0.15): This category evaluates home warranty providers based on pending or past legal action, hidden fees, lack of information readily available on the website, exclusions, and more. We consider how upfront a company is to its potential policyholders, which says a lot about its products and services.
- Customer Support and Satisfaction (.09): This category evaluates the efficacy of a home warranty company’s effort to provide supportive guidance to inquiring customers and how policyholders are satisfied with the assistance they receive.
- Customization (.06): This category evaluates the ability of homeowners to adjust and choose their policy details, such as pricing variation, optional add-ons, and the number of plans available.