Priority Home Warranty offers three comprehensive plan options for below the industry-average monthly cost. This company may have good coverage for the cost, but the low coverage caps mean you may pay more out of pocket when a major home system or appliance fails.

We do not recommend Priority because of its poor customer service and the fact that it may no longer be in business. If you want quality home warranty coverage, review our list of reputable top home warranty providers.

Priority Home Warranty logo

3.5

Our Rating

Based on our 23 point rating system.
NOT RECOMMENDED
BBB Rating:
F
Monthly Cost:
$44–$55
Service Fee:
$75
Coverage Limit:
$1,600

Our Preferred Home Warranty Alternatives

Today’s Homeowner recommends a few home warranty companies to our readers. Below, you’ll see our latest suggestions and their money-saving deals. You can also read our review of the companies with similar home warranty plans to learn more about these top picks.

Our Top Pick
Best for Customization
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Limited Time:
$200 Off + 2 Months Free
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$150 Off + 1 Month Free
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$50 Off + 1 month free!

Our Review of Priority Home Warranty

Priority Home Warranty has low monthly premiums and an affordable service call fee that makes it great for homeowners on a budget. However, Priority does have a lower coverage cap than most home warranty providers and has a poor company reputation. Many customers also report that it’s been difficult to contact Priority representatives and successfully submit claims. Due to these claims, it is possible that Priority Home Warranty has quietly gone out of business.


    What We Like and Don’t Like

    The tabs below dive into what we like and don’t like about the company in regards to different areas of the business.

    What We Liked

    Priority offers three plan options: Appliance Home Care, Systems Home Care and Total Home Care. The Appliance Home Care and Systems Home Care plans make it easy for you to get only the coverage you need, while the Total Home Care Plan provides comprehensive coverage for all major home systems and appliances. If you need additional coverage for a second refrigerator or your swimming pool, you can customize your plan to fit your needs.

    What We Didn’t Like

    Priority does offer three different plans to choose from, but they only cover the bare essentials, while other providers offer much more comprehensive protection.

    What We Liked

    The Appliance Home Care and Systems Home Care plans are among the most affordable home warranty plans available. The average monthly cost in the industry is $50, and each of these plans starts at just $44 per month. Even Priority’s add-on coverage is affordable, with nearly all items under $10 per month.

    What We Didn’t Like

    Priority has a lower coverage cap for major systems than many other home warranty providers. Whereas some of our top providers have coverage caps of $3,000 or more, you can only get a maximum of $1,600 to cover the cost to replace or repair a home system.

    What We Liked

    Like most home warranty providers, Priority has a 30-day waiting period before you can make your first claim. This company also offers a service guarantee. So if a technician comes to your home and your home appliance or system still is not fixed, they’ll keep coming back until it is.

    What We Didn’t Like

    When we reached out for a free quote from Priority’s website, we were unable to make it past the address page, which did make the quotes process frustrating. With all other home warranty providers, it’s easy to get a free online quote to compare plans and coverage.

    What We Liked

    Priority opened its doors in 2014, giving it nearly 10 years of home warranty experience, which is valuable for building relationships with home service providers. Currently, there are no open claims or civil rights violations against Priority Home Warranty.

    What We Didn’t Like

    Unfortunately, Priority Home Warranty has an F Better Business Bureau (BBB) rating, is not accredited by the BBB, and has many negative customer reviews. The home warranty industry does experience more negative customer reviews than other industries, but Priority has even more negative reviews than the average home warranty company.

    What We Liked

    Priority makes it easy to submit a claim with its online form and customer service line. If you need emergency service, you can contact the 24/7 customer service phone line and have someone come to your home within 24 hours.

    What We Didn’t Like

    Even though the company claims to quick, efficient service, there is some evidence of the contrary. Many customers have reported long wait times, limited communication, and no-show appointments from service technicians.

    What We Liked

    Priority Home Warranty has limited coverage availability compared to other home warranty companies, but it does offer home warranty plans in 23 states, including Colorado, Alaska, and Indiana. Not many home warranty providers offer coverage in Alaska, so this available coverage does set Priority apart.

    What We Didn’t Like

    Unlike other home warranty providers that offer coverage in nearly all 50 states, Priority only covers 23 states. If you live in states such as California, Texas, and New York, for example, you will have to find home warranty coverage elsewhere.


    Company Pros and Cons

    This section covers the high-level pros and cons for the review. These are more general in nature and observational points as we conduct our review.

    Easy-to-use live chat feature
    Freedom to choose your own contractor
    Real-time claims processing tracking
    New joiners get $100 off and 3 months of free coverage
    Cannot reach Priority customer service
    Charges $50 cancellation fee

    Priority Home Warranty Plans and Coverage Options

    Priority Home Warranty offers three base plan options: Systems Home Care, Appliances Home Care, and Total Home Care. Its first two plan options serve as affordable alternatives for homeowners looking to cover specific items throughout their homes. Those in search of catchall coverage, however, can opt for the Total Home Care package which wraps both stand-alone plans into one comprehensive level.

    Priority Home Warranty charges a $75 service fee per each new claim filed. Given that the average deductible across leading providers is $76.55, Priority’s technically sits just below the threshold. When rating this provider, we still deemed it more affordable considering some companies charge up to $150 per service request. Should you sign-up for coverage through Priority, or any other provider, this fee will be due at the time of your first diagnostic appointment.

    Service FeeAppliance Home CareSystems Home CareTotal Home Care
    $75$44/month$44/month$55/month
    Quotes listed in the tables above were collected in March 2023 for a single-family residence in Colorado on a one-year contract term. Claim your free quote to learn more about pricing in your state or area.

    • Appliance Home Care (starting at $44/month): The Appliance Home Care plan is best for you if you have older appliances or don’t have central heating and cooling. It covers essential home appliances such as your laundry machines, refrigerator, dishwasher, oven, garbage disposal, built-in microwave, and in-fridge ice maker.
    • Systems Home Care (starting at $44/month): If you want your most essential home systems, such as your air conditioner, furnace, electrical systems, and plumbing lines, the Systems Home Care plan is your best option.
    • Total Home Care (starting at $55/month): For less than $2 a day, you can protect every major home system and appliance in your home with the Total Home Care plan. This plan covers everything in the Appliance Home Care and Systems Home Care plans.
    Our Top Pick
    Best for Customization
    VISIT SITE
    Limited Time:
    $200 Off + 2 Months Free
    Best Coverage Limits
    AHS Logo
    VISIT SITE
    Limited Time:
    $150 Off Any Plan
    Best Customer Ratings
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    Limited Time:
    $150 Off + 1 Month Free
    Best Claims Acceptance
    choice home warranty logo
    VISIT SITE
    Limited Time:
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    What Optional Add-ons Does Priority Home Warranty Offer?

    Priority Home Warranty has 20 optional add-ons for customers to choose from. Here’s a rundown of what is offered and how much extra each cost per month.

    Add-OnCost Per Month
    Central vacuum$3
    Ice maker$3
    Limited roof leak$6
    Over 5,000 sq. ft.$25
    Pool/spa$15
    Saltwater pool system$27
    Second air conditioner$10
    Second clothes dryer$3
    Second dishwasher$3
    Second refrigerator$3
    Second over/range/stove$3
    Second tankless water heater$3
    Septic pumping$5
    Septic system$10
    Stand-alone freezer$3
    Sump pump$3
    Tankless water heater$5
    Water softener$6
    Well pump$8
    Our Top Pick
    Best for Customization
    VISIT SITE
    Limited Time:
    $200 Off + 2 Months Free
    Best Coverage Limits
    AHS Logo
    VISIT SITE
    Limited Time:
    $150 Off Any Plan
    Best Customer Ratings
    VISIT SITE
    Limited Time:
    $150 Off + 1 Month Free
    Best Claims Acceptance
    choice home warranty logo
    VISIT SITE
    Limited Time:
    $50 Off + 1 month free!

    Does Priority Home Warranty Have Any Exclusions?

    Most of what Priority Home Warranty doesn’t cover coincides with general exclusions across the home warranty industry. According to its sample policy, Priority reserves the right to deny claims related to:

    • Commercial-grade appliances or systems
    • Cosmetic defects (scratches, dings, dents, etc.)
    • Damage caused by improper installation or human error
    • Damage caused by pests, vermin, or household pets
    • Damaged caused by poor routine maintenance
    • Haul-away services for defective items
    • Pre-existing conditions

    Specific exclusions also apply to each item covered across Priority Home Warranty’s base plan options. Be sure to carefully review the fine print of your policy to ensure you’re signing up for coverage that aligns with your expectations.

    For specific exclusions on each covered item, refer to Priority Home Warranty’s sample contract.


    Does Priority Home Warranty Have Any Coverage Limits?

    Priority Home Warranty caps its annual coverage for all included appliances and systems at $1,600 per item, but some items — such as electrical systems and plumbing — have a lower coverage cap of $500 or less. According to our cross-market research, Priority’s maximums sit a good bit lower than the industry average of $3,072.

    Priority doesn’t have an aggregate coverage limit, so you can cover as many items as there are included in your plan level so long as the per-item repair or replacement cost doesn’t exceed that $1,600 cap. Any related costs beyond that limit will be left to the policyholder to pay out of pocket.

    Covered ItemCoverage Limit
    Central vacuum$1,600
    Cooling systems$1,600
    Electrical systems$500
    Heating systems$1,600
    Ice maker$1,600
    Kitchen appliances$1,600
    Laundry appliances$1,600
    Limited roof leak$1,600
    Plumbing systems$500
    Pool/spa$500
    Saltwater pool$1,600
    Second air conditioner$1,600
    Second clothes dryer$1,600
    Second clothes washer$1,600
    Second dishwasher$1,600
    Second oven/range/stovetop$1,600
    Second refrigerator$1,600
    Second tankless water heater$1,600
    Septic pumping$200
    Septic system$1,600
    Stand-alone freezer$1,600
    Sump pump$500
    Tankless water heater$1,600
    Water softener$1,600
    Well pump$500
    Our Top Pick
    Best for Customization
    VISIT SITE
    Limited Time:
    $200 Off + 2 Months Free
    Best Coverage Limits
    AHS Logo
    VISIT SITE
    Limited Time:
    $150 Off Any Plan
    Best Customer Ratings
    VISIT SITE
    Limited Time:
    $150 Off + 1 Month Free
    Best Claims Acceptance
    choice home warranty logo
    VISIT SITE
    Limited Time:
    $50 Off + 1 month free!

    Priority Home Warranty Customer Reviews

    We use reliable business review organizations, such as the Better Business Bureau (BBB), Google reviews, and TrustPilot, to better understand the experiences of real Priority customers. Priority Home Warranty is not accredited by the BBB and currently has an F rating. We read through hundreds of reviews and have selected the ones that we believe can help you make a decision about a home warranty for your home.

    Positive Reviews of Priority Home Warranty

    Positive reviews of Priority mention great customer service, quality home services, and affordable rates. We were unable to pull any reviews from the BBB, but we were able to find positive reviews on TrustPilot.

    “Priority Home Warranty they've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.”

    — Cahalin, October 2022, TrustPilot

    Negative Reviews of Priority Home Warranty

    The most recent set of complaints has noted that Priority has seemingly stopped its services. Many customers have not been able to get in contact with Priority’s customer service line, nor have they been able to submit a claim. Our reviewers have also tried to get quotes from Priority, but the website is not responsive.

    “I’ve had the policy since March 2022. Made first claim in February 2023. According to my account, my last call to Priority was June 2020. My first and only claim is date December 12, 2023. If Priority’s dates look funky, it’s because they are! I haven’t heard from them about the claim. The phone numbers don’t work. I can’t find an email address. The Contact button on the website doesn’t work. I have no way to contact Priority. I want my money back! It’s no good having a warranty if I can’t get service!”

    — AJ, February 2023, TrustPilot

    “Priority Home Warranty has disappeared! Their website is gone, their phones are all disconnected and yet they are still debiting payments. If anyone is attempting to file a claim based on their contracts, best of luck. They ran and our money did too.”

    — CLM, January 2023, TrustPilot

    How To File a Claim With Priority Home Warranty

    To file a claim with Priority Home Warranty, you can either call the customer service phone number or submit an online claim. Follow these easy steps and you’ll have a knowledgeable technician at your door in no time:

    1. Determine which home system or appliance needs service.
    2. Call or go online to submit a claim.
    3. Put in your information and get confirmation.
    4. A Priority representative will be in touch to confirm your claim.
    5. Get a time for a technician to come to your home — Priority will set this up.
    6. Pay the service call fee of $75.
    7. Get your home system or appliance repaired or replaced.

    Is Priority Home Warranty Worth It for You?

    Priority Home Warranty may have lower monthly premiums and an affordable service fee, but it has a very limited service area compared to its competitors, has lower-than-average coverage caps, and unresponsive customer service.

    Because so many customers have recently had trouble submitting claims and getting in touch with Priority representatives, we do not recommend this company. Instead, check out our recommended home warranty providers.

    Our Top Pick
    Best for Customization
    VISIT SITE
    Limited Time:
    $200 Off + 2 Months Free
    Best Coverage Limits
    AHS Logo
    VISIT SITE
    Limited Time:
    $150 Off Any Plan
    Best Customer Ratings
    VISIT SITE
    Limited Time:
    $150 Off + 1 Month Free
    Best Claims Acceptance
    choice home warranty logo
    VISIT SITE
    Limited Time:
    $50 Off + 1 month free!

    Priority Home Warranty vs. Other Home Warranty Companies

    When it comes to quality home warranty providers, Priority Home Warranty is not the service we recommend. Instead, take a look at the best home warranty providers in the industry and see what each company has to offer, specifically responsive customer service representatives, high coverage amounts, quick response times, and comprehensive coverage.

    ProviderBest forMonthly CostService FeeBBB Rating*Date FoundedCompany Reviews
    Priority Home Warranty$44 – $55$75F2014Read our review of the top home warranty companies
    Liberty Home GuardBest for Customization$50 – $70$65 – $125 (not customizable)NR2017Read our review of LHG
    Select Home WarrantyBest Value$60 – $64$60 or $75B-2012Read our review of SHW
    American Home ShieldBest for Coverage Limits$50 – $100$75, $100, or $125B1971Read our review of AHS
    Choice Home WarrantyBest Claim Acceptance Rate$47 – $55$85F2009Read our review of CHW
    AFC Home ClubBest Additional Benefits$30 – $50$75, $100, or $125B2009Read our review of AFC
    * Better Business Bureau (BBB) ratings are accurate as of March 2023.

    Frequently Asked Questions

    How many years is a home warranty good for?

    A standard home warranty lasts for 12 months per coverage term unless you purchase a multi-year plan. If you’re satisfied with your coverage after that first year, you’re free to renew your policy into the next calendar year. Some providers even offer automatic renewal, once you’re confident in the coverage you’ve selected.


    What is the difference between a home warranty and home insurance?

    A home warranty is designed to protect the appliances and systems in your home as they break down due to normal wear and tear over time. Home insurance, on the other hand, is meant to protect your home, belongings, and sometimes even the people in it from catastrophic damage such as natural disasters, vandalism, or theft.


    What should I look for when buying a home warranty?

    When shopping for the best home warranty for your home, you’ll want to keep an eye out for companies with:

     

      • Established customer bases with multiple years in business

     

      • High annual per-item coverage caps (the industry average is $3,072)

     

      • Appliance-only or systems-only options if you’re not looking to cover all items in your home

     

    • A low history of claim denials alongside overall positive customer reviews

    Is it worth it to extend a home warranty?

    Because home warranties are renewable year after year, there aren’t any limited extension options available. If you’re happy with the coverage you’ve received during your first 12 months with a carrier it’s always worth renewing. If you’re looking to switch providers, be sure to check out our complete comparison of the best home warranty companies on the market.



    Today's Homeowner Home Warranty Ranking Methodology

    At Today's Homeowner, transparency and trust are our most important values for the reader.

    To create this rating system, our team spent hours researching more than 60 companies, analyzing 2500+ key data points, getting the thoughts and opinions of 1000+ homeowners, and speaking to home warranty company representatives directly. We also dug into the fine print on each company’s service agreement to ensure no detail was left out.

    We developed an objective home warranty review and rating methodology to score each company based on several criteria. We used a five-point scale with a point index ranging from 0.00 to 1.00. The minimum awardable value is 0.0, whereas 1.00 is the maximum. These numeric points are translated into star ratings using whole-star increments between one and five. 

    Here is a quick breakdown of our five core scoring categories:

    • Coverage (0.4): This category evaluates the scope of protection offered by a home warranty provider. We distinguished between limited and broad coverage to help homeowners identify their home protection needs. We also factor in claim turnaround times, average waiting period lengths, plan types, annual coverage limits, policy exclusions, etc.
    • Cost (0.3): This category considers what home warranty companies charge homeowners monthly, annually, and out-of-pocket. We urge homeowners also to consider the cost-to-value ratio of a home warranty plan.
    • Transparency and Trustworthiness (0.15): This category evaluates home warranty providers based on pending or past legal action, hidden fees, lack of information readily available on the website, exclusions, and more. We consider how upfront a company is to its potential policyholders, which says a lot about its products and services.
    • Customer Support and Satisfaction (.09): This category evaluates the efficacy of a home warranty company’s effort to provide supportive guidance to inquiring customers and how policyholders are satisfied with the assistance they receive.
    • Customization (.06): This category evaluates the ability of homeowners to adjust and choose their policy details, such as pricing variation, optional add-ons, and the number of plans available.
    Editorial Contributors
    avatar for Alora Bopray

    Alora Bopray

    Staff Writer

    Alora Bopray is a digital content producer for the home warranty, HVAC, and plumbing categories at Today's Homeowner. She earned her bachelor's degree in psychology from the University of St. Scholastica and her master's degree from the University of Denver. Before becoming a writer for Today's Homeowner, Alora wrote as a freelance writer for dozens of home improvement clients and informed homeowners about the solar industry as a writer for EcoWatch. When she's not writing, Alora can be found planning her next DIY home improvement project or plotting her next novel.

    Learn More

    photo of Roxanne Downer

    Roxanne Downer

    Editor

    Roxanne Downer is a commerce editor at Today’s Homeowner, where she tackles everything from foundation repair to solar panel installation. She brings more than 15 years of writing and editing experience to bear in her meticulous approach to ensuring accurate, up-to-date, and engaging content. She’s previously edited for outlets including MSN, Architectural Digest, and Better Homes & Gardens. An alumna of the University of Pennsylvania, Roxanne is now an Oklahoma homeowner, DIY enthusiast, and the proud parent of a playful pug.

    Learn More

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