Home warranties help keep homeowners insulated from expensive repair and replacement costs for their appliances and home systems. They can be helpful for any homeowner, but they’re especially useful if you’re looking for home warranty coverage for a luxury home.
Unfortunately, not all home warranty providers even offer coverage for luxury items; not all will have coverage limits to cover repairs and replacements for high-end items. In this guide, we’ll go over the best home warranties for luxury homes and explain what we recommend looking for in a home warranty company to ensure you have adequate protection.
What Are the Best Home Warranty Companies for Luxury Homes?
The best home warranties for luxury homes — especially high-end, new homes — include high coverage caps and specific coverage for luxury kitchen appliances and building materials. We’ve found that the following five companies are the best for homeowners who need protection for their luxury houses.
Quick Tips When Shopping for Luxury Home Warranties
Whether you choose one of the companies above or pick another service provider, there are a few things we recommend looking for in the coverage and company reputation to ensure you get your money’s worth. Below are some criteria that are especially important to look for in a provider for your upscale home.
- Customization options: Luxury homes tend to have appliances and components that standard homes don’t. Choosing a company that offers robust add-on coverages for custom features, such as wine coolers, luxury appliances, and guest units, is often a better option. These allow you to customize your plan to get coverage for everything you want to be protected.
- High coverage limits: One of the most important things to consider for your luxury home warranty is the coverage limit. Most home warranties include standard coverage caps that cover major systems and regular appliances longer than the manufacturer’s warranty. However, your luxury property likely includes high-end appliances and more expensive building materials. Higher coverage caps mean you’re more likely to have full coverage for things that need to be repaired or replaced.
- Workmanship guarantee: A lengthy workmanship guarantee is another great asset. The last thing you want is an under-trained service technician coming into your home and performing sub-par work on your appliances and systems. A company that offers a long service guarantee is far more likely to provide high-end service in line with the items in your home.
Compare the Best Luxury Home Warranty Companies
The table below includes a quick look at what we believe are the best home warranty companies for luxury homes. We’ll include some key information to consider about each provider as you read through our reviews in the following sections. All quotes are for a 6,000-square-foot home in Levittown, N.Y.
| Company | Rating | Monthly Cost | Service Fee | Response Time | BBB Rating | Link |
|---|---|---|---|---|---|---|
 |
$50-$60 |
$75 |
12-48 hrs. |
NR |
VISIT SITE | |
 |
$35–$75 |
$100–$125 |
24-72 hrs |
B |
VISIT SITE | |
 |
$44.99-$58.99 |
$70 |
48 hours |
A+ |
VISIT SITE | |
 |
$46–$55 |
$85 |
24-48 hrs. |
B |
VISIT SITE | |
 |
$52–$58 |
$60 |
24-48 hrs. |
B |
VISIT SITE | |
 |
$38–$62 |
$75–$125 |
48 hours |
B |
VISIT SITE | |
 |
$38–$48 |
$75–$125 |
48 hours |
B |
VISIT SITE | |
 |
$17–$60+ |
$65–$100 |
2–24 hrs |
A- |
VISIT SITE | |
 |
$28–$68 |
$100–$150 |
2–24 hrs |
B |
VISIT SITE |
* Liberty Home Guard service fees vary based on your location and home and are not determined by higher or lower monthly fees.
Liberty Home Guard
4.6
Our Rating
Liberty Home Guard (LHG) is a great choice for luxury homeowners because it offers 42 plan customization options — more than any other home warranty provider — allowing you to get protection for those uncommon items you might have in your high-end home. It also boasts above-average coverage caps likely to cover your luxury appliances and systems.
Liberty Home Guard is ideal for homeowners with less common items in their homes, which are prevalent in luxury properties. You can get coverage for central vacuum systems, high-end appliances, saltwater pools, and guest units, which are more common in luxury homes but aren’t coverage options with other providers. With 42 add-ons, you can get protection for almost anything you want in your home.
LHG also has great coverage limits. Although not quite as high as American Home Shield, LHG coverage limits are up to $2,000 for covered items. The coverage is higher than you’ll find from many competitors and mean damages in your home are more likely to be fully covered, saving you money.
LHG costs about $15 to $20 more monthly than other companies, especially when you opt for add-on coverages. However, it has garnered a reputation for trustworthiness and reliability in the home warranty industry. The peace of mind it provides is priceless, especially when it protects more expensive home equipment.
Liberty Home Guard offers three coverage plan options: one for appliances, one for systems, and one that covers both. We’ll explain what each plan covers in detail below.
- Appliance Guard: As the name suggests, this is the plan option for appliances only. It covers most major appliances, including refrigerators, ovens, cooktops, built-in microwaves, garbage disposals, dishwashers, washing machines, and clothes dryers. Cover is also included for smaller appliances and components, such as ceiling fans, exhaust fans, and garage door openers. This plan costs around $49.99 per month, but pricing varies by location.
- Systems Guard: The Systems Guard plan excludes appliances and instead covers your home systems. These include your electrical, heating, AC, and plumbing systems, plus water heaters and HVAC ductwork. This plan averages around $54.99 per month.
- Total Home Guard: The Total Home Guard plan is the most expensive option at $59.99 per month, but it’s also the most comprehensive and offers the best value for your money. It covers all of the appliances and systems in the previous two plans for just a little more per month.
Liberty Home Guard offers more customization options and add-on coverages than any other major home warranty company we’ve reviewed. Below are the 42 options you can choose from to customize your plan. Keep in mind that each of these will bump up your monthly costs.
- Additional spa
- Carpet cleaning
- Central vacuum system
- Ejector pump
- Electronics protection
- Exterior power washing
- Freestanding ice maker
- Grinder pump
- Gutter cleaning
- Hot water dispenser
- In-fridge ice maker
- In-ground sprinkler system
- Lighting fixtures
- Outdoor generator
- Pest control
- Plumbing fixtures
- Pool and spa coverage
- Pro-series clothes dryer coverage
- Pro-series clothes washer coverage
- Pro-series dishwasher coverage
- Pro-series microwave coverage
- Pro-series oven or cooktop coverage
- Pro-series refrigerator coverage
- Pro-series stand-alone freezer coverage
- Rekeys
- Reverse osmosis (RO) water filter
- Roof leak (limited)
- Saltwater pool
- Second refrigerator
- Septic system pumping
- Small guest units
- Stand-alone freezer
- Sump pump
- Swamp cooler
- Trash compactor
- TV mounting (65 inches and below)
- TV mounting (up to 85 inches)
- Water line for water dispenser
- Water softener
- Well pump
- Window washing
- Wine cooler
Liberty Home Guard won’t cover standard exclusions, such as preexisting problems, issues stemming from improper maintenance, cosmetic repairs, or commercial appliances. It also won’t cover improperly installed components, routine maintenance, or smart-home technology.
The coverage caps you’ll get from LHG include up to $2,000 per standard covered item, plus $500 for any add-on options you choose. These coverages are all per year, so if you continue your contract at the end of the warranty term, you’ll get all new coverage limits. These coverages are often higher than you’d see from other providers.
American Home Shield
4.3
Our Rating
American Home Shield (AHS) is our top pick for luxury home coverage largely because the company has high coverage caps (up to $5,000 for systems and $4,000 for luxury appliances) that are likely to cover high-end components and building materials. The company is also trustworthy, so you’ll not only have those high coverage limits, but you’ll also likely be able to take advantage of them.
AHS has coverage limits that range from $4,000 up to $5,000 for the ShieldPlatinum plan. This is significantly higher than the industry average, as most companies have caps that reach up to $2,000 to $3,000.
In many cases, AHS will payout two to three times what other providers will — and for some items, AHS has no coverage limits aside from its per-contract, per-term limit of $50,000. Of course, when you’re getting coverage for high-end appliances and systems, these above-average coverage limits are exactly what you want.
American Home Shield has a high payout rate as well, and it has a better reputation than many competitors. It might be more expensive than the competition, but when you consider the amount it could save you with high coverage limits and payout rates above and beyond what another company could, we believe it’s well worth the investment.
Additionally, AHS has fewer exclusions than many other providers. You can read through the company’s sample contract to see exactly what is and isn’t covered, but we’re confident you’ll find that the protection is robust. Most importantly, it’s more likely to cover those expensive repairs on your high-end home equipment, ultimately saving you more and providing greater peace of mind.
AHS has three plans available: ShieldSilver, ShieldGold, and ShieldPlatinum. ShieldSilver is the least comprehensive and doesn’t include appliances, ShieldGold adds on appliance coverage, and ShieldPlatinum covers everything in the other two options, plus some additional items. We’ll explain specifically what each option covers below.
- ShieldSilver: The base plan from AHS includes coverage for 14 home systems, including plumbing lines, electrical wiring, HVAC ductwork, heating systems, air conditioning systems, water heaters, toilets, faucets, whirlpool tubs, electrical lines and breakers, doorbells, garage door openers, and ceiling fans. This plan costs between $79.99 and $89.99 per month, depending on which service fee you choose.
- ShieldGold: ShieldGold includes everything in the ShieldSilver plan — and for a higher cost each month, you also get protection for your appliances. In addition to the systems in ShieldSilver, ShieldGold protects your oven, cooktop, refrigerator, dishwasher, built-in microwave, garbage disposal, water dispenser, clothes washers, and clothes dryers. The plan costs between $99.99 and $109.99, depending on which service fee you choose.
- ShieldPlatinum: ShieldPlatinum is the most expensive plan from AHS, totaling between $129.99 and $139.99, based on your desired service fee. However, it’s also the most comprehensive, as it covers everything in the previous two coverage options, plus more. You also get a free air conditioner tune-up every year, unlimited refills for AC refrigerant, higher coverage caps for covered appliances (which is great for luxury appliances), $250 of coverage for permits, code violations, and home modifications, and $1,000 of roof leak coverage.
Every AHS home protection plan also includes discounts on air filters for your HVAC system.
AHS has just a few additional coverage options that you can use to customize your plan a bit, although the ones available aren’t nearly as plentiful as you’ll find from most providers. Below are the add-ons you can purchase for your plan through AHS:
- Built-in spa equipment
- Pool equipment
- Septic pump
- Well pump
As mentioned above, American Home Shield doesn’t have as many caveats and exclusions as most other providers. Some uncommon coverages AHS provides include preexisting issues (as long as they were undetectable), items failing due to old age, problems stemming from a lack of proper maintenance, rust and corrosion, issues caused by poor installation, and haul-away of damaged appliances and building materials. The coverage for preexisting issues, in particular, makes this a great option if you’re a recent luxury home buyer.
The only exclusions we found in the sample contract were for intentional damage, cosmetic issues, and mismatched items in your home.
The coverage limits are the most appealing part of AHS coverage, in our opinion. The caps for appliances sit at $2,000 for ShieldGold and $4,000 for ShieldPlatinum. All systems have no coverage caps in all plans, except for your HVAC system, which comes with an above-average $5,000 coverage limit.
Choice Home Warranty
4.3
Our Rating
Choice Home Warranty is a trusted name in the industry mostly because it has a high claim acceptance rate. The company has fewer exclusions than most competitors, so it denies fewer claims overall. Plus, the company offers a 90-day service guarantee and above-average coverage limits for many items, making it an all-around great option for luxury homes with more expensive appliances and system components.
Choice Home Warranty (CHW) provides transparency by including a simple-to-read sample contract on its website. The exclusions in the contract are few and far between compared to other providers, which means you’re more likely to see a payout for claims you make than with another coverage option.
CHW has coverage caps that reach up to $3,000 for some items, which is above average. Some items have standard limits — but overall, CHW offers better coverage for less. The higher coverage limits can come in handy when you need a repair on a luxury appliance or high-end home system equipment, which are likely to cost more than standard equipment.
CHW also offers a 90-day guarantee for every service call. That means there’s a good chance your service technician will be reliable and highly trained — exactly what you want for your high-end home equipment.
Choice Home Warranty only has two plans: the Basic Plan, which covers some appliances and home systems, and the Total Plan, which covers most appliances and systems. We’ll include a list of what each option protects below.
- Basic Plan: The Basic plan is one of the few base options in the industry that includes appliances and systems. It covers your plumbing, heating, and electrical systems, including water heaters, whirlpool bathtubs, plumbing stoppages, and HVAC ducts. As far as appliances go, you get coverage for your oven, range, built-in microwave, dishwasher, and garbage disposal. Other covered components include garage door openers, ceiling fans, and exhaust fans. This plan costs $47 per month.
- Total Plan: The Total Plan includes protection for everything in the Basic Plan and adds coverage for your refrigerator, washing machine, clothes dryer, and AC system. This plan comes at a slightly higher price of $55 per month.
Choice Home Warranty allows for some plan customization with 11 add-on options, some of which are great for luxury home owners — like central vacuum systems and multiple pools and spas. We’ll include a comprehensive list of CHW’s add-on coverages below.
- Additional refrigerator
- Additional spa
- Central vacuum system
- Irrigation systems
- Limited roof leak coverage
- Pools and spas
- Septic system
- Septic tank pumping
- Stand-alone freezer
- Sump pump
- Well pump
There’s also an add-on option for homes over 5,000 square feet — which is great, as luxury homes tend to have more square footage.
As mentioned above, CHW has fewer exclusions than other providers. It won’t cover preexisting problems, but most other issues will be covered. There are some item-specific exclusions, so you should read the sample contract before committing to this provider.
The coverage caps from CHW top out at $3,000, and add-ons come with $500 worth of protection. The base coverage limits are higher than you’ll find from most competitors, making plans from this provider a great deal overall.
Select Home Warranty
4.2
Our Rating
We chose Select Home Warranty for the best value because its plans are super affordable, but you don’t have to compromise much on coverage limitations as you would with other budget-friendly options. The plans average around $62 monthly — even the most comprehensive option is just $64 monthly. To put that into perspective, many competitors with similar coverage will charge between $75 and $100 per month.
Despite the low plan cost, SHW still provides great coverage caps for many items, including up to $2,000 on HVAC systems. The coverage limits aren’t as high as you’d get from our top two picks, so they might not entirely cover repairs and replacements for your luxury items. However, the coverage you get for the money is outstanding.
Perhaps most importantly, SHW offers a 90-day service warranty, which is uncommon in the industry. That means any work the company completes is guaranteed not to lead to additional problems for three months. This suggests that you’ll only ever get service from a highly-trained and reliable service technician — precisely what you want when getting luxury equipment repaired or replaced.
Select Home Warranty (SHW) is the company we’d recommend for your luxury home if you’re looking for outstanding value for your money, as it’s below average in price but still includes great coverage. Plus, Select Home Warranty offers a 90-day workmanship warranty for all service calls, which means the quality of the service you get should match the quality of your luxury home appliances and home systems.
SHW has three plans available: Bronze Care, Gold Care, and Platinum Care. Bronze is for appliance coverage, Gold protects home systems, and Platinum is all-inclusive. We’ll detail the coverages included in each of these options below.
- Bronze Care plan: The Bronze Care plan will only protect your appliances, including your refrigerator, oven, cooktop, dishwasher, built-in microwave, garbage disposal, clothes washer, and clothes dryer. This plan costs $60 per month.
- Gold Care plan: The Gold Care plan covers home systems and excludes all appliances. You’ll get coverage for your plumbing, electrical, heating, and air conditioning systems. That includes water heaters and your HVAC ductwork. This plan also costs $60 per month.
- Platinum Care plan: The Platinum Care plan is the best option if you’re looking for comprehensive coverage, as it protects your home appliances and systems, including all of the items in the other two plans. You also get coverage for ceiling fans and garage door openers. This plan is really where the value of SHW comes into play, as it costs just $64 per month.
Select Home Warranty has a few add-on coverages, so it’s not ideal if you’re looking for a lot of room to customize your coverage. We’ll list the add-ons available from SHW below:
- Central vacuum systems
- In-ground sprinkler systems
- Pool
- Septic system
- Spa
- Stand-alone freezers
- Sump pump
- Well pump
Like most home warranty companies, SHW doesn’t cover preexisting damages or issues that result from improper installation or a lack of maintenance. However, it also has per-item exclusions, so we recommend reading through the company’s sample contract to see what is and isn’t covered. There are more exclusions than you’ll find from most competitors.
Select Home Warranty’s coverage limits reach up to $2,000 for some items, although they can be as low as $500. These are still higher than what you’ll find from some other providers — although they’re about average in most cases. In some cases, the coverage won’t be enough to cover luxury equipment in your home, but the coverage you get for the money is still excellent.
AFC Home Warranty
4.3
Our Rating
America’s First Choice (AFC) Home Warranty is a great option if you want additional benefits within your coverage. The perfect example is the service warranty offered by the company, which, instead of the industry standard of 30 days, lasts for the entire length of your contract. The company also has relatively low pricing, making this a great option for peace of mind at a low price.
As mentioned , AFC Home Warranty provides a service guarantee for all work completed by its technicians for the length of your contract — either one or three years, based on your preference. This provides homeowners with ultimate peace of mind, and it’s especially great for those who own luxury homes, as it means only reliable and high-quality service will be done on your upscale appliances and systems.
AFC Home Warranty doesn’t have the best coverage caps, but the monthly costs for coverage are below average at around $45 per month. That means you can get comprehensive and reliable protection for your home for less.
AFC Home Warranty has several add-on options, some likely particularly appealing for luxury homes. These include central vacuum systems, double ovens, and hot water dispensers.
AFC Home Warranty has four service plans: Silver, Systems, Gold, and Platinum. We’ll explain each plan’s coverage below to help you decide which will meet your needs.
- Silver Plan: The Silver Plan is the cheapest option from AFC at just $33 per month. It covers major appliances only, including your refrigerator, oven, range, garbage disposal, garage door opener, washing machine, and clothes dryer.
- Systems Plan: The Systems Plan doesn’t cover appliances but protects your home systems. The systems included are your plumbing, electrical, heating, and cooling systems. Your water heater and HVAC ductwork are included in that protection for just $40 per month.
- Gold Plan: The Gold Plan covers all of the appliances and systems in the Silver and Systems plans. This plan costs $47 per month, making it a more value-conscious option than the other two.
- Platinum Plan: The Platinum Plan is the most comprehensive option from AFC. It includes everything in the other three plans, but you also get coverage for plumbing stoppages, your microwave, stand-alone ice maker, and ceiling fans. This is the most expensive plan at $52 per month.
AFC Home Warranty has ten add-on coverages you can use to customize your plan a bit. We’ll include a list of these options below.
- Central vacuum
- Double oven
- Electronics protections
- Hot water dispenser
- In-ground pool/spa
- Roof leak (limited)
- Septic system
- Stand-alone freezer
- Sump pump
- Well pump
AFC Home Warranty has a handful of exclusions, many of which you’ll also see from other providers. These include issues arising from a lack of maintenance or poorly done repairs, preexisting damages, and cosmetic repairs. Issues arising within the first 30 days of signing up get a maximum of $150 coverage, whereas most providers offer nothing.
The company also has specific exclusions for individually covered items and categories, so it’s important to read through a sample contract before signing to see what is and isn’t included.
The coverage limits you get from AFC vary by item, and they mostly range from $250 up to $3,000. In many cases, the limits may not cover luxury appliances or high-end home system components, but the price you pay for coverage is still worth it, in our opinion.
Our Ratings of the Best Home Warranty Providers for Luxury Homes
The table below provides a side-by-side look at these providers and the scores we’ve assigned each in different categories we feel are most important. Keep in mind that the total scores may not reflect the order in which we’ve ranked these providers, as we’ve specifically chosen companies ideal for luxury home coverage.
| Ranking Factors | American Home Shield | Liberty Home Guard | Choice Home Warranty | Select Home Warranty | AFC Home Warranty |
| Plans and Coverage (out of 24) | 22.0 | 25.5 | 18.5 | 20.0 | 21.0 |
| Affordability (out of 22.5) | 21.0 | 20.0 | 20.5 | 22.5 | 20.5 |
| Customer Experience (out of 18.5) | 12.5 | 14.5 | 14.5 | 15.0 | 17.0 |
| Company Reputation (out of 17.5) | 12.0 | 14.5 | 8.0 | 12.5 | 12.5 |
| Claims Process (out of 12.5) | 10.5 | 10.5 | 12.5 | 9.5 | 8.0 |
| Availability (out of 5) | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 |
| Total Score (out of 100) | 83.0 | 90.0 | 79.0 | 84.5 | 84.0 |
How Much Do the Top-rated Home Warranties for Luxury Homes Cost?
In most cases, you’ll pay an average of $60 monthly for a home warranty that suits your luxury home. Your total can range from around $35 to a little more than $100 per month. If you just want coverage for your luxury appliances or home systems individually, you’ll pay closer to $45. In most cases, your service call fee will be around $85 per service call but can range from $65 to $125, depending on your chosen provider.
These numbers are averages, and several factors can affect your home warranty pricing. We’ll explain some of the more major cost factors below:
- Coverage caps: One of the biggest factors that affects your per-month plan pricing is the coverage limit included in your plan. This limit dictates the maximum amount of money your provider will pay out per item — or per contract, in some cases — before you’re responsible for all expenses out of pocket. If you own a luxury home with more expensive items, it’s often a good idea to pay for a plan with higher coverage limits even if that means a more expensive plan.
- Covered items: Many home warranty companies have plans for only appliances or only systems, as well as more comprehensive options that cover both. In most cases, the more you get covered in your plan, the higher the cost.
- Exclusions: All home warranties have exclusions, and the plans with the fewest exclusions will usually cost the most. This makes sense, as the company will also pay out the most since more things will be covered.
- Service fees: The service fee is the out-of-pocket amount for each home warranty claim you make. It’s helpful to consider this like a deductible for a homeowner’s insurance policy, but it’s paid per issue and not per home insurance policy. Most companies offer lower per-month prices if you agree to pay a higher service fee, which helps them offset losses from lower monthly pricing.
What Do the Top-Rated Home Warranties for Luxury Homes Cover?
The covered items in your home warranty policy will depend on your chosen provider and plan options. Most home warranty companies have appliance-only plans that cover major home appliances and systems-only plans that cover your home systems.
Some of the best home warranties for luxury homes include all appliances and systems, offer nonstandard inclusions, and feature add-on products that are often found in high-end homes. These include professional appliances (though usually not commercial appliances), saltwater pools, multiple pools and spas, central vacuum systems, guest units, and wine coolers.
Since every luxury home is different, we recommend choosing a plan that includes the specific things you need protection for in your home. This will most likely be done using add-on coverages, as most providers include only standard items in their base plans.
So, What Is the Best Home Warranty for Luxury Homes?
In our opinion, the best home warranty option for luxury homes is American Home Shield. This provider has coverage caps well above the industry standard, meaning the company is more likely to pay the full amount for repairs and replacements of high-end, expensive equipment.
AHS also offers a lengthy workmanship guarantee, which provides the peace of mind you need that your luxury appliances and systems are only being worked on by true professionals.
That said, we feel comfortable recommending all five providers we’ve reviewed above for luxury home coverage. Some honorable mentions include Cinch Home Services and First American Home Warranty.
Use the tool below to get free quotes from top home warranty providers in your area.
Below, we’ll answer some of the most common questions we see about choosing a home warranty plan for a luxury home.
FAQs About Best Home Warranties for Luxury Homes
What is the most expensive home warranty?
The most expensive home warranty that we still recommend is American Home Shield. Its plans range from $50 to $100 monthly, making it one of the most costly options we’ve reviewed. However, it also provides the highest coverage limits of its competitors, so the value you get for luxury home coverage still makes this home warranty worth it.
What is the best home warranty for luxury homes?
In our opinion, American Home Shield has the best home warranty protection for luxury homes. Its coverage caps are two to three times what you’ll find from most competitors, meaning those high-end kitchen appliances and building materials in your upscale home are more likely to be fully covered. Plus, the company only uses professional service technicians that can guarantee their work for 90 days — triple the industry average.
Which home warranties cover luxury appliances?
Among the home warranty companies that cover luxury appliances in base plans or add-ons include American Home Shield, Liberty Home Guard, and Choice Home Warranty. These companies either specifically mention covering high-end appliances or have above-average coverage caps that make coverage possible.
Methodology: How We Rank Home Warranty Companies
At Today’s Homeowner, we strive to bring you the most transparent, accurate information for your home improvement projects. Our home warranty company ratings emphasize what matters most to you — whether you’re looking for low-cost coverage, a hassle-free repair process, 24/7 assistance, or all of the above.
Our ratings are based on publicly available information about each company, secret shopping online and over the phone, customer-review analysis, and discussions with real estate professionals and repair contractors.
A company can earn a maximum of 100 points across six categories converted to a five-star scale. We researched more than 60 home warranty providers to develop the following formula:
- Plans and Coverage (24 points): A home warranty provider can earn the maximum point value in this category if it offers multiple robust plans that cover all basic systems and appliances and optional add-on coverage. We give bonus points to companies that cover uncommon items, such as electronics and roof leaks.
- Affordability (22.5 points): When evaluating costs, we not only consider monthly plan prices, but we also take into account the cost of add-on coverage, service fees, and whether companies offer free cancellation periods or money-back guarantees. If a provider allows potential customers to view sample service contracts before getting a quote, that transparency earns more points in this category.
- Customer Experience (18.5 points): A home warranty company must give its customers ample support when they experience issues. We gauge overall support by looking at customer reviews and conducting homeowner surveys. We also go through the quotes process with each company and take meticulous notes about the friendliness of salespeople, how detailed each quote is, and how often the provider contacts us after giving a quote.
- Company Reputation (17.5 points): In this category, we look at a combination of customer reviews and reputable organizations such as the Better Business Bureau (BBB). We also consider the years of company experience, how satisfied its employees are, and whether it has been hit with any consumer rights violations or lawsuits.
- Claims Process (12.5 points): We score providers highly when they offer short response times, multiple ways to file claims, and around-the-clock availability. Companies can earn bonus points if they have a good reputation for quick and easy claims processing.
- Availability (5 points): Providers that serve more areas can have experience dealing with a wider range of homeowner headaches. A company earns the maximum points in this category if it offers services in most U.S. states.
We monitor company data on an ongoing basis to keep rankings and information up to date.
