American Home Shield (AHS) was founded in 1971 and is one of the oldest home warranty providers in the United States. It has earned a reputation as one of the most reliable partners for homeowners looking to protect their homes from expensive home repairs.
American Home Shield covers every state except Alaska, serving more than 1.8 million customers. The company is accredited by the Better Business Bureau (BBB) and holds a B rating. In our independent research of the home warranty industry, we found AHS was the best home warranty company.
Today’s Homeowner works with an independent reviews team to create evidence-based research that helps our readers make informed decisions. The reviews are always independent. For transparency, we may be compensated if you purchase through a link.
Pros & Cons of American Home Shield
✔ Generous coverage caps
✔ Does not require maintenance records
✔ Allows customers to choose from flexible service fees
✘ Not available in Alaska
✘ Repairs only guaranteed for 30 days
American Home Shield Plans & Coverage
American Home Shield offers three plan options—ShieldSilver covers major home systems, ShieldGold is great for a basic combo plan, and the ShieldPlatinum combo plan has the most comprehensive coverage. There are also several add-ons, which allow customers to customize their coverage.
|Built-in microwave ovens||–||✔||✔|
|Freestanding ice makers||–||✔||✔|
|Built-in food centers||–||✔||✔|
|Instant hot/cold water dispensers||–||✔||✔|
Optional coverage for these items is also available for you to add to one of the three plans detailed below:
- Pool/spa equipment
- Well pump
- Septic system plumbing
- Septic sewage ejector pump
- Extended warranties for electronics
American Home Shield Cost
With most home warranty plans, the two costs to consider are the monthly premium, which you pay each month or on an annual basis, and the service fee, which you pay at the time of repair. Our team got a sample quote directly from American Home Shield for an address in the Georgia ZIP code 30097, and we received the following details in the tables below.
American Home Shield allows you to alter your monthly premium based on the service fee, which ranges from $75 to $125. In other words, the higher your service fee, the lower your monthly cost.
Here is a look at the monthly cost of each plan with the each service fee:
|$75 service fee||$44.99||$54.99||$74.99|
|$100 service fee||$34.99||$44.99||$64.99|
|$125 service fee||$29.99||$39.99||$59.99|
To get a free quote from American Home Shield, fill out this quick form.
American Home Shield Reviews
As part of our research, we listened to several home warranty customer service calls to understand homeowners’ priorities. We learned that easy-to-read terms, responsive customer service, and knowing exactly how long it would take for a service provider are all at the top of the list. To dive deeper, we also read hundreds of American Home Shield reviews to determine the most common concerns and praises of real-life home warranty customers.
American Home Shield has a B-rating on the Better Business Bureau (BBB) and nearly 10,000 customers have left personal reviews. The below reviews stood out to us the most.
“Always sends qualified, polite and efficient workmen to do the job. Have NO hesitation to renew my contract with them every year. Tried other home warranty companies, but will never switch after having American Home Shield. I figure they have saved me over $5,000 dollars over the years. Highly recommend.”—Teri P via BBB
“The reasonable premium I pay to American Home Shield is the best investment in my home’s upkeep I could make! Their contractors are very professional and service is timely. I’ve used American Home Shield on two homes over the years and I couldn’t be more pleased. Their online service request system is unbelievably fast and efficient. For example, within ten minutes of my request, I had a local plumbing firm call me to set an appointment.”—Craig M via BBB
“Customer service, once connected to, was excellent. The issue we faced was that the part was on backorder for over a month and AHS was not willing to replace the item, just reimburse us for the parts. We waited and eventually received the part and installation. No effort was made on AHS’s part to expedite the part or to replace the appliance. We were without a microwave/convection oven for the entire holiday season. The positive was that there were no exclusions on the appliances, as other service companies normally exclude items.” —Bart S via BBB
Filing a Claim with American Home Shield
To file a claim with American Home Shield, you can contact the company by phone or online 24/7. To file online, look up your warranty and create a service request or log in to your online account. When you request service, you’ll pay a trade service call fee. AHS will then assign a professional to make repairs, which will be paid for by AHS if the item is covered.
Our Verdict on American Home Shield
American Home Shield has some great options for homeowners. This company has many years in the industry, plus a solid reputation. The prices are reasonable for comprehensive plans, and we especially like their ShieldGold plan. Consequently, we rate this provider as the best overall in the industry.
Frequently Asked Questions About American Home Shield
What is a home warranty?
A home warranty is a one-year service contract that covers the repair or replacement of your major home appliances and systems. Unlike a manufacturer’s warranty for a specific home appliance that expires a year after purchase, a home warranty can be renewed every year for as long as you own your home.
Read More: What Is A Home Warranty?
What are the benefits of a home warranty?
The main advantages of having a home warranty plan lead to peace of mind. Knowing that you and your family are safe from financial risk because your home warranty company will take care of arranging for repairs will help you sleep better at night. In general, these are the two primary benefits of a home warranty:
- Budget Protection: You’re covered when your home’s components need costly repairs, so your emergency fund is safe.
- Convenience: Not only will the cost of repairs be covered by a home warranty, but you’ll also be relieved of the hassle of finding a reputable repair service provider in your area. A home warranty selects a technician for your repairs, so you don’t have to find someone yourself.
Is American Home Shield legitimate?
American Home Shield has a proven track record of paying claims. It has been in business since 1971 and currently serves more than 1.8 million homeowners in 49 states.
Can I purchase coverage for my pool without buying a home warranty?
Add-on coverage can only be purchased with one of American Home Shield’s base plans. If you need coverage for your pool, consider adding it to the ShieldSilver plan, AHS’s least expensive plan option.
Read More: What Is A Pool Warranty?
Home Warranty Rating Methodology
To help you find the best home warranty, our reviews team researched numerous home warranty companies, analyzing their coverage plans, pricing and customer service, among other factors:
- Coverage: Home warranty companies that provide extensive coverage and protect important systems and appliances, including your air conditioning, refrigerator and heating, scored higher than companies with minimal coverage.
- Plan variety: A provider with more coverage plans allows for more flexibility among customers. In general, most home warranty companies provide an appliances-only plan, systems-only plan and combination plan.
- Pricing: We scored providers based on their monthly plan prices and service call fees compared to the industry average pricing. Companies with more affordable coverage received more points than companies with more expensive plans.
- State availability: Where you live will determine what companies are available in your area. Home warranty companies that covered more states received more points than companies with a limited state availability.
- Trustworthiness: There are some home warranty companies that are scams and don’t follow through on their service agreements. We rated companies based on their years of experience, ratings on the Better Business Bureau (BBB) and customer reviews.
To keep our data current, our team regularly updates the data points for each company to ensure their coverage offerings, pricing and availability are accurate.