We know what your home means to you and your family. That’s why we know how important it is to protect your major appliances and home systems when they break down due to normal wear and tear.
A solid home warranty plan from a trustworthy provider, like Amazon Home Warranty, can do just that and more.
In This Article:
- Overview of Amazon Home Warranty
- Amazon Home Warranty Plans & Coverage
- Amazon Home Warranty Cost
- Amazon Home Warranty: Our Verdict
- Our Recommended Provider: American Home Shield
Review Team Standards
The primary concerns of consumers when shopping for a home warranty are always in the forefront as our research team dives into the business operations and customer experience of each home warranty provider we review.
Upon reading our review, we believe you’ll feel more confident about choosing the best home warranty provider for you, based on coverage, costs, service fees, customer service, and coverage limits, among other key aspects of Amazon Home Warranty’s business operations.
Finally, we’ll back our recommendation of American Home Shield (AHS) Warranty over Amazon Home Warranty with several great reasons, including plan options and reputation.
Overview of Amazon Home Warranty
Although Amazon Home Warranty has only been selling home warranties since around 2010, the company has more than 50 years of collective service.
Based in Columbus, Ohio, Amazon offers standard coverage for a reasonable price, as well as specialty add-on options that most home warranty providers don’t offer, such as a wine refrigerator, whole-house humidifier, or instant hot water dispenser. The company has a network of more than 10,000 certified, licensed, and insured technicians and offers three separate home warranty plans.
Amazon Home Warranty Plans & Coverage
Amazon Home Warranty offers three plans: one covering systems, one covering appliances, and a combo plan that covers both appliances and systems, plus some rare specialty items.
|System Plan||Appliance Plan||Combo Plan|
|Central AC system||✔||✔|
|Central heating system||✔||✔|
|Plumbing (not stoppages)||✔||✔|
|Hot water heater||✔||✔|
|Garage door openers||✔||✔|
|Instant hot water dispenser||✔|
|Bathroom exhaust fan||✔|
|Kitchen fan/exhaust hood||✔|
These items can also be protected through optional add-on coverage:
- Additional central heat
- Additional central AC
- Lawn sprinkler system
- Septic system
- Whole house humidifier
- Sump pump
- Limited roof leaks
- Central vacuum system
- Well pump
- Wine refrigerator
- Septic tank pumping
- Additional refrigerator
- Water softener
- Extra hot water heater
Amazon Home Warranty Cost
With most home warranty plans, there are two costs to consider: the premium (paid monthly or annually) and the service fee. The service fee is paid at the time of repair. The premium varies for the plan you select — here’s the pricing for each:
|Plan Name||Average Yearly Premium||Service Fee|
Home Warranty Service Fees Industry Comparison
Amazon Home Warranty keeps it simple with a flat $75 service fee across their three plans. This is within the average range of similar plans, but on the lower end of the industry standard.
If a repaired item needs another service call due to improper installation or repair by Amazon within 90 days, the company won’t charge another service fee for a technician to come out again and find a way to solve the issue.
Here’s how Amazon holds up to competitors with their home warranty service fees.
|Choice Home Warranty||$60 – $75|
|American Home Shield||$75, $100, or $125|
|Amazon Home Warranty||$75|
|Select Home Warranty||$75|
|1st American Home Warranty||$75 – $100|
|America’s 1st Choice||$75, $100, or $125|
Source: Internal research/quotes process
In addition, Amazon Home Warranty offers a 30-day grace period once you purchase a home warranty plan with them, in which you can request a full refund if you’re not satisfied. If you choose to cancel your policy after the first 30 days, a cancellation fee of $30 applies.
Amazon Home Warranty Limitations and Coverage Caps
A strike against Amazon from the start is a lack of transparency in their contract regarding term coverage limits for appliances. However, the company provides the following specific coverage limits in their contract.
|Appliances||Not specified in contract|
|Limited Roof Leaks||$500|
Amazon Home Warranty: Our Verdict
Amazon Home Warranty is a trusted leader in the home warranty industry with a large network of licensed repair service providers. The company offers some unusual add-on options that may make their Combo Plan quite attractive to those with these specific needs, but otherwise may be “fluff” that most homeowners don’t need in their home warranty plan.
The company offers your first month for free, but only if you pay your yearly home warranty premium upfront in one single payment. There are home warranty companies that offer the first month free, regardless of how you choose to pay your yearly premium, such as Choice Home Warranty.
Our Recommended Provider: American Home Shield
Although Amazon is comparable to most home warranty plans in terms of coverage and costs, we believe that American Home Shield (AHS) is a better choice because of its comprehensive coverage, variety of plan options, and strong reputation.
AHS Home Warranty has proven to hold the top spot according to our research team due to a number of highly valuable perks as a home warranty provider:
- Three plan options. Customers can choose between the ShieldSilver, ShieldGold and ShieldPlatinum plans, which provide increasing amounts of coverage.
- Choose your service fee. Based on the monthly premium you select, you can adjust the amount you’ll pay at the time of service.
- Fast service request response: AHS assigns professionals to a customer’s service request within the first 24 hours 98% of the time.
- Strong reputation:
- Founded the home warranty industry and is the oldest home warranty company
- 2019 America’s Best Midsize Employers Award by Forbes
- 2014–2015 Women’s Choice Award
- 2014 Home Warranty Awards “Best in Service” Award
Choosing a home warranty company is a major decision because your peace of mind depends on it. As always, we recommend that you request quotes from multiple providers and read all the fine print.